Customer Sales and Service Representative

Verizon • Dover, DE

4d • Remote

About The Position

The Customer Sales and Service Representative provides first-class service in a fast-paced call center, resolving customer issues and helping customers with Verizon products, services, and billing. The role combines customer support with consultative sales, requiring the representative to understand customer needs, offer appropriate products and services, and take ownership of concerns to deliver a positive customer experience.

This is a remote, work-from-home role with occasional in-person trainings and meetings. The employee must live within 75 miles of the current reporting location for the life of the contract and may be asked to attend the office for team huddles and meetings. The schedule is 37.5 hours per week and may include evenings, weekends, holidays, and unscheduled shifts based on business needs.

Requirements

• Demonstrated consultative sales ability and motivation to meet sales goals and build customer relationships.
• Ability to learn about customers, their business challenges, and industry trends.
• Ability to manage incidents and multiple priorities in a fast-paced environment.
• Empathy and communication skills to defuse sensitive situations.
• Ownership of customer concerns and commitment to exceptional customer service.
• Ability to work evenings, weekends, holidays, and unscheduled shifts as business needs require.
• Must live within 75 miles of the current reporting location for the life of the contract.

Nice To Haves

• A related associate degree or at least 2 years of relevant experience.
• Customer service call center experience.
• Previous collections experience.
• Experience selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answer incoming customer calls and respond to requests about installation, disconnection, service changes, and Verizon products and services.
• Identify customer needs and proactively offer relevant products and services.
• Contact customers by phone or in writing about past-due payments.
• Investigate and resolve customer inquiries and disputes involving service, billing, rates, adjustments, and policy issues.
• Verify service order accuracy and completeness, and make corrections or changes as needed.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.
• Manage customer incidents and multiple priorities while working toward daily sales goals and providing exceptional service.

Benefits

• Health and wellness benefits.
• 401(k) Savings Plan.
• Paid time off.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed