Customer Sales and Service Representative

Verizon • Newport News, VA

3d • Remote

About The Position

The Customer Sales and Service Representative delivers customer service in a fast-paced call center, helping customers resolve issues and making each interaction positive. The role combines customer support with sales, product guidance, and billing assistance. Representatives respond to customer requests, identify needs and recommend relevant products and services, investigate disputes, and help ensure accurate service orders. This is a remote, work-from-home role with occasional in-person trainings and meetings. Employees must live within 75 miles of the current reporting location for the life of the contract and may be asked to attend the office for team huddles or meetings.

Requirements

• Live within 75 miles of the current reporting location for the life of the contract.
• Be able to work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.
• Communicate with empathy to diffuse sensitive situations, manage multiple priorities, and take ownership of customer concerns while providing exceptional service.

Nice To Haves

• A related associate degree or at least 2 years of relevant experience.
• Customer service call center experience.
• Previous collections experience.
• Experience selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.
• Consultative sales ability, interest in building customer relationships, and motivation to meet sales goals.

Responsibilities

• Answer incoming customer calls and respond to requests about installation, disconnection, service changes, and Verizon products and services.
• Identify customer needs and proactively offer Verizon products and services.
• Contact customers by phone or in writing about past-due payments.
• Investigate and resolve customer inquiries and disputes concerning service, billing, rates, adjustments, and policy issues.
• Verify service order accuracy and completeness and make corrections or changes as needed.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.

Benefits

• Health and wellness benefits.
• 401(k) Savings Plan.
• Paid time off.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed