Telesales Representative Health Plans - HP Sales

CHRISTUS Health•Irving, TX

About The Position

The Telesales Representative advises veteran and military prospects about their TRICARE benefit options and supports corporate retention efforts to minimize disenrollment. Using prospect lists, scripts, product knowledge, and effective communication, the representative generates sales and interest and collaborates with the sales team to maximize enrollments. The role also works with Member Service and Provider Relations teams to address member concerns. The representative supports sales growth and retention campaigns, contacts new members during their initial enrollment period, and educates prospects and members about plan details and benefits. The position maintains contact and sales records in the assigned CRM, prepares enrollment and lead reports, and follows applicable program policies and compliance requirements.

Requirements

Two-year college degree or equivalent experience.
Outstanding telephone communication skills.
Effective presentation and public-speaking skills with internal and external audiences.
Comprehensive knowledge of TRICARE benefits and marketing policies.
Ability to establish individual priorities and schedules to meet established goals.
Problem-solving, consultation, and sales-closure skills.
Ability to work effectively in a team setting.
Excellent negotiating skills.
Ability to motivate the team, associates, and community partners.
Three to five years of experience in sales and marketing in a healthcare setting.

Responsibilities

Use familiarity with statistical analysis and reporting methodologies.
Present business case modules to sales management to promote specific growth strategies.
Evaluate marketing campaign results.
Develop sales campaigns and programs with management and the Marketing team.
Work with internal stakeholders to create and execute new sales campaigns.
Participate in ad hoc projects and initiatives that promote member growth and improve member retention.
Influence and improve the new member experience.
Conduct outreach to targeted new members during the initial predetermined enrollment period.
Act as a liaison between members, the plan, and the provider team as needed.
Contact newly enrolled members weekly to assess their understanding of their health benefits and relay findings to management when needed.
Present plan details and retention programs to military leaders and TRICARE prospects.
Educate prospects one-on-one about their TRICARE options and enhanced benefits.
Work with the member service escalation team to address and resolve member issues quickly.
Collaborate with the Provider Relations team to ensure network adequacy.
Respond to customer correspondence and follow up with pending sales contacts.
Maintain records of contacts and sales through the assigned CRM.
Follow program policies and procedures consistent with DOD, DHA, and state laws and guidelines.
Advocate for effective marketing strategies and online and print advertising materials.
Maintain up-to-date statistics and prepare reports on enrollments and lead results.
Ensure the accuracy of information required for state compliance.
Perform other related duties as assigned.