Telesales Representative

Westgate Resorts•Bellevue, WA

8d•$60,000 - $300,000•Onsite

About The Position

As a Telesales Commission Sales Representative (In-House), you will help current owners with their vacation ownership and present vacation products. The role involves working leads through a sales process, identifying customer needs, overcoming objections, and offering suitable products. This is a commission-driven sales position with weekly pay and benefits. Compensation is $17.13 per hour or commission, whichever is greater, plus bonuses; the posting gives an income range of $60,000–$300,000. Employees can access earned income through DailyPay. The position is based at VI Resorts by Westgate Corporate in Bellevue, Washington. The representative works with current owners by phone, manages follow-up across phone, email, and text, and collaborates with the Telesales team lead, who organizes and assigns leads. The role also requires accurate recordkeeping and compliance with company policies and regulatory guidelines.

Requirements

Active Washington State Timeshare License, or ability to obtain one; employer assistance to apply is available on the first day.
Excellent communication and sales-closing skills.
Resilient, self-driven, and competitive mindset.
Comfort working in a fast-paced, commission-based environment.
Proven track record of meeting or exceeding sales or call performance targets.
High school diploma or GED, or an equivalent combination of education and experience.
Excellent verbal communication and persuasive selling skills.
Strong listening skills and ability to build rapport quickly.
Ability to handle pushback professionally and remain motivated.
Goal-oriented, with a competitive and positive attitude.

Nice To Haves

Six or more months of timeshare or sales experience.
Previous telesales, call center, or hospitality sales experience; timeshare experience is a plus.
Knowledge of CRM systems and call center software.

Responsibilities

Make outbound calls and receive inbound calls from current owners to generate account upgrades and new sales.
Work with owners in good standing to enhance their ownership by showing empathy and creating affordable solutions.
Maintain a 45-day lead engagement cycle with persistent follow-up by phone, email, and text.
Cross-sell and present VI Resorts by Westgate vacation products across multiple properties.
Confirm product fit and customer satisfaction with every sale.
Meet department standards of 50 or more calls daily and $40,000 or more in average net volume.
Maintain accurate records and follow all policies and regulatory guidelines.
Partner with the Telesales team lead, who organizes and assigns leads.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage.
Paid vacation, sick, and personal time.
Paid holidays.
401(k) with company match.
DailyPay access to earned income.
Pregnancy, parental leave, and adoption assistance.
Wellness programs.
Flexible Spending Accounts (FSA).
Tuition assistance.
Military leave.
Employee Assistance Program (EAP).
Life, disability, accident, critical illness, and hospital insurance.
Pet insurance.
Employee discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
Low-cost gym membership.
David A. Siegel Legacy Scholarship of up to $40,000 for team members’ dependents.
Career growth and advancement opportunities.
Community involvement opportunities.