Telesales Agent

Quincaillerie Richelieu • Toronto, IA

8d • Remote

About The Position

Richelieu Hardware is hiring a permanent, full-time Telesales Agent for its Dayvan division. The role is based in Kitchener, Ontario, serves the Western Canadian territory, and is mainly telecommuting. The position supports the sales team by developing sales through phone outreach, managing account status, evaluating customer profiles, and identifying development opportunities. The agent coordinates with external sales representatives and reports to the Sales Manager on accounts requiring visits or closure.

Requirements

• High school diploma and/or relevant experience.
• Good knowledge of technological tools such as the MS Office suite, Teams, and Zoom.

Nice To Haves

• Bilingualism in French and English, both oral and written, is considered an asset.
• Outgoing personality.
• Strong communication and teamwork skills.
• Well organized.
• Able to manage priorities independently.

Responsibilities

• Promote sales development through phone calls.
• Ensure accounts opened with Richelieu remain open or are closed, as appropriate.
• Determine whether customers need to be contacted by an external sales representative.
• Update Excel files.
• Prepare an end-of-day report on all accounts to be closed.
• Report to the Sales Manager at the end of the day on accounts to be visited by an external sales representative.
• Evaluate customer profiles.
• Identify development opportunities.

Benefits

• Competitive base compensation based on the market.
• Opportunity to become a shareholder.
• A healthy and flexible work environment supporting work-life balance.
• Career growth opportunities and continuing education for professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED