Senior Manager - Telesales

Telrite Holdings• US,

13d•Remote

About The Position

The Senior Manager, Telesales owns revenue, conversion, and team performance for Telrite's inbound sales queues across PureTalk and H2O Wireless. The role leads supervisors and frontline sales agents, partners with Workforce Management on staffing, and turns call and conversion data into action. The position is a remote independent contractor (1099) engagement. Evening and weekend support may be needed during peak promotional periods, product launches, and other critical business initiatives. Occasional travel of up to 10% may be required to Telrite office locations or vendor sites.

Requirements

5+ years in contact center sales, with 3+ years managing supervisors or multiple teams.
Proven record of hitting or beating sales targets in a high-volume inbound environment.
Working knowledge of contact center metrics, including conversion, AHT, service level, adherence, and occupancy, and how they drive revenue.
Hands-on experience with a CRM, an ACD platform, and Excel or a BI tool for performance analysis.
Knowledge of FCC and CPNI consumer-protection rules.
Strong coaching, communication, and conflict-resolution skills.

Nice To Haves

Bachelor's degree in Business or a related field.
Wireless, MVNO, prepaid, or telecom sales experience.
Experience managing outsourced vendor partners to shared KPIs.
Background in workforce management or sales analytics.
Results orientation — sets ambitious targets and owns the outcome.
Data fluency — reads the numbers, finds the root cause, and acts on it.
Coaching and talent development — grows supervisors who grow agents.
Integrity — sells the right plan the right way, every call.
Cross-functional influence — works well with WFM, Marketing, Quality, Training, and IT.

Responsibilities

Own monthly and quarterly targets for gross adds, conversion rate, and revenue per call across all brands.
Build and execute sales strategies for new activations, plan upgrades, device sales, ports, and add-on features.
Identify conversion gaps by brand, channel, offer, and agent, and launch corrective action plans.
Partner with Marketing on campaigns, promotions, and offer launches, and prepare the floor before each goes live.
Lead, coach, and develop Telesales Supervisors; set clear expectations and hold regular 1:1s.
Drive a performance culture through scorecards, incentive programs, contests, and recognition.
Manage performance improvement plans and terminations with HR.
Build a bench of future supervisors through structured development.
Partner with Workforce Management on forecasts, schedules, intraday staffing, and break adherence.
Monitor service level, answer rate, AHT, adherence, and occupancy, and adjust coverage to protect sales.
Coordinate with outsourced vendor partners where sales volume is shared, holding them to the same KPIs.
Ensure sales practices meet FCC and CPNI requirements.
Own the sales QA framework with Quality, including call monitoring, calibration, and coaching follow-through.
Work with Training to design new-hire and ongoing sales curriculum, scripts, rebuttals, and product knowledge.
Deliver daily, weekly, and monthly performance reporting to senior leadership.
Use CRM and BI data to find trends, test changes to scripts, offers, and routing, and measure results.
Manage the telesales budget, including headcount, overtime, and incentive spend.