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Customer Care & Sales Specialist

CrosswayWheaton, IL
$20 - $22Onsite

About The Position

Crossway is looking for a dedicated Customer Care & Sales Specialist to manage incoming orders through phone, email, and website chats. The ideal candidate should possess outstanding communication skills, multitasking abilities, a positive attitude, and a strong work ethic. Key responsibilities include being resourceful and proactive in assisting customers to identify suitable products, along with effective time management and prioritization skills. This is an on-site position.

Requirements

  • Customer service / sales experience
  • Strong communication skills
  • Computer experience
  • Self-starter, analytical, and good interpersonal skills
  • Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose: By God’s grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God’s Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way.
  • A love for God’s Word and His church.
  • Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine.
  • A genuine faith in Jesus Christ as one’s Lord and Savior, and active participation in a local church.
  • Pleasing personal demeanor with a willing, servant’s heart.
  • Creative, energetic, organized, timely, excellence in execution.

Responsibilities

  • Handle customer order inquiries over the phone, e-mail and responding to chats on our website.
  • Work with customers by sharing product information.
  • Collaborate with our Sales department for special orders or projects.
  • Work with our marketing department to send out review copies.
  • Assist our customer service department as needed.
  • Perform related and/or special work as assigned.

Benefits

  • Comprehensive medical, dental, and vision plans for full time employees after 30 days of employment with employer contribution to costs
  • Three medical plan options available with monthly premium costs for a family from $125-$300
  • Life, long term, and short term disability insurance for full time employees paid by company
  • Additional voluntary life insurance offerings paid by employee
  • Paid vacation and illness days for full time employees (part time employees PTO accrual based on hours worked.)
  • 11 paid holiday for full time employees (part time employees holiday pay dependent on schedule)
  • Participation in retirement plan including 25% company match of up to $1,500 for full time and part time employees (temporary employees not eligible.)

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

11-50 employees

Career Resources

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