Sr. Product Manager, Ford Pro Sales Solutions

Ford Motor•Dearborn, MI

12d•Hybrid

About The Position

The Senior Product Manager serves as the strategic product leader for digital products and capabilities, defining why Ford should invest, what it should build, and why the work matters now. The role ensures product investments deliver measurable customer, business, and operational outcomes. It works with business partners, customers, engineering, UX, analytics, and teams across geographic regions to identify opportunities, validate assumptions, set product strategy, and build roadmaps aligned with organizational objectives. The position translates customer and business needs into prioritized investments, measurable goals, and clearly defined features. As part of the product triad, Product Management owns strategic direction, prioritization, epic-level requirements, acceptance criteria, and acceptance of delivered value. Engineering owns technical approach and software execution; UX owns research-informed experience design and validation. The role is based in Dearborn, Michigan, and is hybrid, with an expectation to work onsite four or more days per week. Relocation assistance may be available to qualified candidates. Ford encourages use of approved AI capabilities at work; practical adoption of approved AI-enabled workflows is expected. Familiarity with Ford's internal PM tool Krystal is helpful but not required.

Requirements

Bachelor’s degree or equivalent combination of relevant education and experience.
At least 5 years of experience with progressive responsibility in digital products, software products, or an Agile product-development environment.
At least 3 years of experience as a Product Manager, Product Owner, or in a related product leadership role, including responsibility for product strategy, roadmaps, prioritization, and stakeholder alignment.
Demonstrated ability to connect customer needs and business objectives to a clear product strategy and measurable product outcomes.
Experience defining product vision, objectives, key performance indicators, feature requirements, and acceptance criteria.
Experience conducting product discovery, customer validation, analytics review, and evidence-based prioritization.
Experience collaborating with Engineering Managers on estimation, quarterly capacity planning, sequencing, dependencies, and delivery risk.
Experience partnering with UX, engineering, analytics, and business stakeholders to deliver and improve digital products.
Practical proficiency using AI-enabled capabilities to improve research, synthesis, analysis, planning, documentation, communication, or decision-making in professional work.
At least 1 year of experience leading teams or professionals in product management, product ownership, business analysis, or similar IT disciplines.
Ability to work onsite in Dearborn, Michigan, four or more days per week in a hybrid arrangement.
Legal authorization to work in the United States; employment eligibility verification is required at hire.

Nice To Haves

Master’s degree in Business Administration, Product Management, Computer Science, Engineering, Information Systems, Analytics, or a related field.
Experience leading enterprise, platform, API, data-intensive, or customer-facing digital products.
Experience with commercial customers, fleet operations, automotive services, mobility, retail, or B2B software products.
Experience developing and executing product strategies tied to measurable customer and business outcomes.
Experience with customer research, journey mapping, rapid prototyping, experimentation, human-centered design, or continuous-discovery practices.
Strong analytical, problem-solving, and decision-making skills, including navigating ambiguity and making clear tradeoffs.
Experience leading quarterly planning and roadmap alignment across multiple products or delivery teams.
Experience in a large global organization serving stakeholders and customers across multiple markets.
Experience identifying or delivering AI-enabled product features, workflow improvements, or business-value opportunities.
Familiarity with generative AI concepts and responsible application of AI technology, independent of a specific model provider or interface.
Familiarity with Krystal or demonstrated ability and drive to quickly learn enterprise-approved product-management and AI-enabled tools.
Excellent written, verbal, presentation, and facilitation skills, with the ability to influence and align stakeholders across cultures, functions, regions, and time zones.
Ability to operate effectively in a fast-paced, highly collaborative, global matrixed organization.
Experience mentoring Product Managers or contributing to product-management communities of practice.
Demonstrated success launching, measuring, and improving production software based on customer evidence and product performance.
Relocation assistance may be available for qualified candidates.

Responsibilities

Define and communicate product vision, strategy, objectives, and priorities aligned with customer needs and business goals.
Explain the importance, intended outcomes, and timing of product opportunities and capabilities.
Develop and maintain multi-quarter, outcome-oriented product roadmaps with expected value and measurable goals.
Partner with regional business stakeholders to understand strategic priorities, customer challenges, operational pain points, and market opportunities.
Lead product discovery through customer interviews, stakeholder workshops, analytics, user research, experimentation, and opportunity assessment.
Validate opportunities and assumptions using customer feedback, qualitative and quantitative insights, and evidence-based decision-making.
Define product objectives, key performance indicators, and success measures; review results and use insights to guide investment and roadmap decisions.
Own epic- and feature-level requirements, including problem statements, intended outcomes, scope, constraints, and acceptance criteria.
Prioritize features and investments based on customer value, business impact, strategic alignment, evidence, risk, dependencies, and available capacity.
Collaborate with Engineering Managers on estimates, technical constraints, and sequencing prioritized work into achievable quarterly plans.
Partner with UX leaders and designers to understand customer needs, validate experiences, and align design direction with intended product outcomes.
Remain engaged during delivery as the source of product context, priority decisions, and acceptance criteria while Engineering leads story decomposition, ceremonies, and execution.
Coordinate stakeholders, dependencies, approvals, and decisions needed for successful delivery and adoption.
Lead or coordinate user acceptance testing, evaluate completed work against acceptance criteria, and provide timely product acceptance and go-live approval.
Lead roadmap reviews, prioritization discussions, product demonstrations, and outcome reporting, communicating decisions and tradeoffs clearly.
Build alignment across business functions, technical disciplines, leadership levels, cultures, and regions, including across time zones.
Use Ford-approved AI capabilities to accelerate discovery, research synthesis, analysis, planning, documentation, and stakeholder communication.
Identify practical opportunities for AI to improve customer experience, employee productivity, operational efficiency, or product outcomes while following company policies and responsible-use expectations.
Continuously learn and adopt approved tools and modern product-management practices, including Krystal where appropriate.
Mentor and coach Product Managers and contribute to consistent, outcome-oriented product-management practices across the organization.

Benefits

Immediate medical, dental, vision, and prescription drug coverage.
Flexible family care days, paid parental leave, new parent ramp-up programs, and subsidized backup childcare.
Adoption and surrogacy expense reimbursement and fertility treatments.
Vehicle discount program for employees and family members, and management leases.
Tuition assistance.
Employee resource groups.
Paid time off for individual and team community service.
Paid holidays, including the week between Christmas and New Year’s Day.
Paid time off and the option to purchase additional vacation time.
Relocation assistance may be available for qualified candidates.