Sr. Product Manager, Ford Pro Sales Solutions
About The Position
The Senior Product Manager serves as the strategic product leader for digital products and capabilities, defining why the organization should invest, what it should build, and why it matters now. The role ensures product investments deliver measurable customer, business, and operational outcomes. The position works with business partners, consumers, engineering, UX, analytics, and partner teams across geographic regions to identify opportunities, validate assumptions, establish product strategy, and create roadmaps aligned with organizational objectives. It translates customer and business needs into prioritized investments, measurable goals, and clearly defined features. As part of the product triad, Product Management owns strategic direction, prioritization, epic-level requirements, acceptance criteria, and acceptance of delivered value. Engineering owns the technical approach, story-level decomposition, estimates, sequencing, Scrum ceremonies, and software execution; UX owns research-informed experience design and validation. The role is based in Dearborn, Michigan, and is hybrid, with onsite work required four or more days per week. Relocation assistance may be available for qualified candidates. The role is expected to use Ford-approved AI capabilities to improve research, synthesis, analysis, planning, documentation, communication, and decision-making, and to identify responsible AI opportunities that improve customer experience, employee productivity, operational efficiency, or product outcomes. Familiarity with Ford’s internal PM tool Krystal is helpful but not required. The position also mentors and coaches Product Managers and contributes to consistent, outcome-oriented product-management practices.
Requirements
- Bachelor’s degree or an equivalent combination of relevant education and experience.
- At least 5 years of experience with progressive responsibilities in digital products, software products, or an Agile product-development environment.
- At least 3 years of experience as a Product Manager, Product Owner, or in a related product leadership role, including responsibility for product strategy, roadmaps, prioritization, and stakeholder alignment.
- Demonstrated experience connecting customer needs and business objectives to a clear product strategy and measurable product outcomes.
- Experience defining product vision, objectives, key performance indicators, feature requirements, and acceptance criteria.
- Experience conducting product discovery, customer validation, analytics review, and evidence-based prioritization.
- Experience collaborating with Engineering Managers on estimation, quarterly capacity planning, sequencing, dependencies, and delivery risk.
- Experience partnering with UX, engineering, analytics, and business stakeholders to deliver and improve digital products.
- Practical proficiency using AI-enabled capabilities in professional work to improve research, synthesis, analysis, planning, documentation, communication, or decision-making.
- At least 1 year of experience leading teams or professionals in product management, product ownership, business analysis, or similar IT disciplines.
- Legally authorized to work in the United States; employment eligibility verification is required at hire. Visa sponsorship is not available.
Nice To Haves
- Master’s degree in Business Administration, Product Management, Computer Science, Engineering, Information Systems, Analytics, or a related field.
- Experience leading enterprise, platform, API, data-intensive, or customer-facing digital products.
- Experience with commercial customers, fleet operations, automotive services, mobility, retail, or B2B software products.
- Experience developing and executing product strategies tied to measurable customer and business outcomes.
- Experience with customer research, journey mapping, rapid prototyping, experimentation, human-centered design, or continuous-discovery practices.
- Strong analytical, problem-solving, and decision-making skills, including the ability to navigate ambiguity and make clear tradeoffs.
- Experience leading quarterly planning and roadmap alignment across multiple products or delivery teams.
- Experience working in a large global organization serving stakeholders and customers across multiple markets.
- Experience identifying or delivering AI-enabled product features, workflow improvements, or business-value opportunities.
- Familiarity with generative AI concepts and the responsible application of AI technology, independent of a specific model provider or interface.
- Familiarity with Krystal or demonstrated ability to quickly learn new enterprise-approved product-management and AI-enabled tools.
- Excellent written, verbal, presentation, and facilitation skills, with the ability to influence and align stakeholders across cultures, functions, regions, and time zones.
- Ability to operate effectively in a fast-paced, highly collaborative, global matrixed organization.
- Experience mentoring Product Managers or contributing to product-management communities of practice.
- Demonstrated success launching, measuring, and improving production software based on customer evidence and product performance.
Responsibilities
- Define and communicate product vision, strategy, objectives, and priorities aligned with customer needs and business goals.
- Explain the importance of product opportunities, the intended outcomes or capabilities, and why they should be prioritized now.
- Develop and maintain multi-quarter, outcome-oriented product roadmaps that communicate strategic direction, expected value, and measurable goals.
- Partner with business stakeholders across regions to understand strategic priorities, customer challenges, operational pain points, and market opportunities.
- Lead product discovery through customer interviews, stakeholder workshops, analytics, user research, experimentation, and opportunity assessment.
- Validate product opportunities and assumptions using customer feedback, qualitative and quantitative insights, and evidence-based decision-making.
- Define product objectives, key performance indicators, and success measures; review results and use insights to guide future investment and roadmap decisions.
- Own epic- and feature-level requirements, including problem statements, intended outcomes, scope, constraints, and acceptance criteria.
- Prioritize features and product investments based on customer value, business impact, strategic alignment, evidence, risk, dependencies, and available capacity.
- Collaborate with Engineering Managers to obtain estimates, understand technical constraints, and sequence prioritized work into achievable quarterly plans.
- Work with UX leaders and designers to understand customer needs, validate experiences, and ensure design direction supports product outcomes.
- Remain engaged throughout delivery as the source of product context and priority decisions, and provide acceptance criteria while Engineering leads story decomposition, ceremonies, and execution.
- Coordinate product-related stakeholders, dependencies, approvals, and decisions needed for successful delivery and adoption.
- Lead or coordinate user acceptance testing, review completed work against acceptance criteria, and provide timely product acceptance and go-live approval.
- Lead stakeholder roadmap reviews, prioritization discussions, product demonstrations, and outcome reporting, clearly communicating decisions and tradeoffs.
- Build alignment across business functions, technical disciplines, leadership levels, cultures, and geographic regions, including teams across time zones.
- Use Ford-approved AI capabilities to accelerate product discovery, research synthesis, analysis, planning, documentation, and stakeholder communication.
- Identify practical opportunities for AI to improve customer experience, employee productivity, operational efficiency, or product outcomes while following company policies and responsible-use expectations.
- Continuously learn and adopt approved tools and modern product-management practices, including Ford’s internal PM tool Krystal where appropriate.
- Mentor and coach other Product Managers and contribute to consistent, outcome-oriented product-management practices across the organization.
Benefits
- Immediate medical, dental, vision, and prescription drug coverage.
- Flexible family care days and paid parental leave.
- New parent ramp-up programs and subsidized backup childcare.
- Adoption and surrogacy expense reimbursement and fertility treatments.
- Vehicle discount program for employees and family members and management leases.
- Tuition assistance.
- Employee resource groups.
- Paid time off for individual and team community service.
- Paid holidays, including the week between Christmas and New Year’s Day.
- Paid time off and the option to purchase additional vacation time.
- Relocation assistance may be available for qualified candidates.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
