Sales Manager Jobs

About The Position

Requirements

• 8-10 years of management experience, especially in luxury retail or hospitality.
• Required experience in managing direct reports.
• Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed.
• Strong leadership skills.
• Excellent analytical, organizational, and interpersonal communication skills required.
• Enthusiastic approach with clients and colleagues.
• Entrepreneurial spirit to develop their own business and build long-lasting client relationships.
• Creativity in developing new ways to motivate and develop a team.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Ability to work in a fast-paced, evolving environment.
• Intellectual curiosity and passion for learning.

Nice To Haves

• Bachelor’s degree in a business-related field is a plus.
• Additional language skills are a plus.
• Previous experience with SAP is preferred.

Responsibilities

• Lead business development for the boutique by creating and developing relationships through all client interactions.
• Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors.
• Drive sales and care service team to consistently achieve or exceed sales targets and KPIs.
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy.
• Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities.
• Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met.
• Lead and promote networking activities for the boutique team.
• Serve as the point of contact for visiting stylists and press photo shoots in partnership with the PR team.
• Develop Prestige Partnership strategies to increase prestige sales within the boutique and to further develop the VIP client strategy.
• Support and partner with sales and care service teams on escalated client matters to ensure optimal solutions are provided.
• Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success.
• Determine, communicate, and monitor individual and team KPIs with fellow Boutique Management.
• Collaborate with all Corporate Departments (e.g., Retail, merchandising, marketing) to effectively communicate key messages, business opportunities, and needs.
• Lead and/or delegate boutique projects as needed (e.g., daily/weekly/monthly/yearly inventories, audit preparation).
• Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations to optimize controllable costs.
• Prepare regular sales reporting and analysis, including monthly reports with qualitative analysis for business development.
• Participate in the daily setup and breakdown of the boutique for opening and closing, as needed.
• Motivate and support the Boutique staff.
• Communicate strategic brand initiatives by regularly conducting team meetings, ensuring staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news.
• Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news.
• Perform administrative and HR tasks including commission accuracy checks, scheduling, payroll, and overtime management.
• Actively recruit and maintain a talent pipeline.
• Identify training and coaching opportunities for the sales team, partnering with boutique management and corporate partners (Retail Coaches and L&D) to elaborate and implement the coaching and training plan.
• Lead the performance management process through regularly scheduled individual meetings, including biannual performance reviews.
• Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees.
• Uphold Cartier standards with an approachable and professional image in personal appearance, manner, and demeanor.
• Create a positive and productive boutique environment by leveraging personal and team savoir-faire to foster a highly collaborative network at all times, both in person and via telephone.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions including life insurance, disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off.