Mobile Associate
T-Mobile • Northlake, IL24d • Onsite
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Mobile Associate, Store in Store - Retail Sales, Bilingual Preferred
T-Mobile•Northlake, IL
•Onsite
About The Position
Mobile Associates, Store-in-Store, represent T-Mobile within National Sales partner locations and bring the brand to life through active customer engagement. They create energy around T-Mobile products and services, build meaningful customer relationships, and identify, demonstrate, and recommend solutions. The role works in a high-traffic retail environment and balances sales performance with exceptional customer experiences and quality-of-sale standards. Associates use digital tools and solution-based selling to educate customers, support onboarding, and help customers use self-service resources such as the T-Mobile app. They complete training and continuously develop product, process, and system knowledge. The position also involves coordinating with nearby stores and teams to support account setup, device support, and account servicing, as well as carrying out kiosk operations and security procedures. The position pays a base rate of $19.50 per hour, with an additional $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Incentives vary with performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience; retail experience is preferred.
- Customer advocacy and the ability to balance customer experience with performance goals.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Bilingual skills preferred.
- Retail environment experience preferred.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment using digital tools, effective communication, and product demonstrations.
- Identify customer needs and recommend wireless solutions through solution-based selling.
- Educate customers on onboarding and self-service options, including use of the T-Mobile app.
- Complete training on the in-store experience, products, processes, systems, and reference resources; continuously improve skills.
- Review personal results, current promotions, and Hub updates to remain customer-ready.
- Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
- Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
- Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
- Build rapport, trust, and customer loyalty while providing exceptional service and meeting customer expectations.
- Reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build new and existing relationships.
- Perform price overrides for specialty offers specific to National Retail.
- Work with nearby leadership and teams to support a positive customer experience.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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