Mobile Associate, Store-In-Store - Retail Sales

T-Mobile • Danville, VA

4d

About The Position

T-Mobile is hiring a Store-In-Store Mobile Associate to represent the company in a warehouse or club kiosk setting. The role focuses on creating outstanding customer experiences in a high-traffic retail environment by educating customers, demonstrating products, recommending solutions, and explaining warehouse or club member benefits. Associates use digital tools and product knowledge to support customers as technology and their needs evolve.

The position includes training on the store-in-store experience, products, processes, systems, and reference resources. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

The listed hourly base pay is $18.00, with $5.00 per hour training pay. Incentives vary based on performance and full-time status. T-Mobile describes its culture as focused on employee and customer experiences, career growth, and equal employment opportunity.

Requirements

• High school diploma or GED.
• Communication skills.
• Relationship-building skills.
• Customer education skills.
• Sales skills.
• Customer communication skills.
• Customer satisfaction management skills.
• Product knowledge.
• Leadership skills.
• Customer referral skills.
• Sales prospecting skills.
• Sales techniques.
• Consultative selling skills.
• Customer service skills.
• Customer engagement skills.
• Coaching skills.
• Customer needs identification skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
• Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and perform store operations.
• Provide friendly, exceptional customer service and exceed customer expectations.
• Build rapport, trust, and loyalty by connecting personally with customers and matching their pace.
• Proactively attract potential customers to drive sales activity.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED