About The Position

The Retail Associate Store Manager will partner with the Store Manager to oversee store operations and help lead the opening and future success of L.L.Bean’s new retail store at West Acres Mall in Fargo, North Dakota, targeted to open in Winter 2027. The role ensures execution of the company’s multichannel service initiative and delivers the L.L.Bean customer experience. It also recruits, hires, trains, and develops talent while promoting the company’s core values and supporting an inclusive, safe, and healthy workplace.

Requirements

  • Associate’s degree or equivalent.
  • At least 3 years of retail management experience with a retailer of relevant traffic and volume.
  • Experience in all aspects of retail leadership, service, operations, and visual merchandising.
  • Strong business acumen and ability to achieve sales and service goals.
  • Proven leadership skills and ability to develop and motivate employees.
  • Demonstrated ability to foster an inclusive work environment and customer experience.
  • Ability to collaborate in a retail environment and serve customers and teams from a variety of backgrounds.
  • Time-management and organizational skills.
  • Interpersonal, written, and verbal communication skills.
  • Ability to build strong partnerships and work collaboratively to achieve goals.
  • Ability to maintain enthusiasm, motivation, and a positive attitude.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

  • Deliver legendary, world-class customer service.
  • Oversee operational execution in the store according to established SOPs.
  • Lead price changes, replenishment, floor-set changes, and visual, promotional, and marketing initiatives.
  • Oversee multichannel services to ensure excellent customer service.
  • Recommend hiring plans and strategies, and help recruit, hire, train, and develop store talent.
  • Model L.L.Bean’s inclusive and fair hiring practices.
  • Foster an inclusive work environment by seeking team members’ perspectives, listening to others’ opinions and experiences, and encouraging respectful communication.
  • Work collaboratively and respectfully across differences among team members and customers.
  • Address employee issues and conflicts, and provide feedback, coaching, and development opportunities.
  • Lead and execute compliance with Loss Prevention policies and procedures.
  • Contribute to a safe and healthy workplace by following safety policies, reporting unsafe conditions or at-risk behaviors, and working safely; as a leader, model safe behaviors, evaluate risks, and ensure risks are reduced to acceptable levels.

Benefits

  • Benefits package designed to support health and financial goals.
  • Programs and perks intended to support work-life balance and time to recharge outdoors.
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