Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Murfreesboro, TN

4d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, helping customers in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions as technology and customer needs evolve. The role focuses on creating outstanding customer experiences and helping customers stay connected. Associates use digital tools to engage customers and explain the value of T-Mobile’s warehouse/club member benefits. They complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to practice skills, share knowledge, and support store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The position offers an hourly base pay of $18.00, plus $5.00 per hour training pay. The role is based in a warehouse/club kiosk setting. Travel is not required. The position is not DOT-regulated and is not safety-sensitive.

Requirements

High School Diploma or GED.
Required skills include customer referrals, sales prospecting, consultative selling, customer needs identification, communication, customer satisfaction management, customer service, customer engagement, relationship building, coaching, leadership, sales techniques, customer education, sales, customer communications, and product knowledge.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources; continue learning and improving skills.
Practice skills, share knowledge, and participate in store operations.
Provide friendly, exceptional customer service and exceed customer expectations by building rapport, trust, and loyalty.
Proactively attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Educate customers, demonstrate products, and recommend solutions.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Backup care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training pay of $5.00 per hour during the first 90 days.
Eligible for an annualized incentive target of $18,000 per year after training; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.