Mobile Associate, Store-in-Store, Retail Sales

T-Mobile•McAllen, TX

19h

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They use solution-based selling and digital self-service tools to recommend wireless solutions, support onboarding, and help customers use the T-Mobile app. The role includes training, sales and customer experience targets, store operations, and collaboration with nearby T-Mobile store teams. During the first 90 days, associates receive on-the-job training and hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Coaching skills.
Communication skills.
Consultative selling skills.
Customer communication skills.
Customer education skills.
Customer engagement skills.
Customer needs identification skills.
Customer referral skills.
Customer satisfaction management skills.
Customer service skills.
Leadership skills.
Product knowledge.
Relationship-building skills.
Sales skills.
Sales prospecting skills.
Sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers onboard and learn to self-serve using the T-Mobile app and other digital tools.
Complete training on the in-store experience, products, processes, systems, and reference resources; review results and updates to remain customer-ready.
Partner with nearby store locations to support customer onboarding.
Practice and share skills and knowledge, and perform store operations, opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Provide friendly, engaging customer service, build rapport and loyalty, and work to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, and manage Be Back processes.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay during the first 90 days.
Eligible for an annualized incentive target of $18,000 per year after promotion to Mobile Expert.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.