Retail Manager Jobs

About The Position

Requirements

• Three years of merchandising experience in a comparable retail environment
• Demonstrated organizational skills and strong attention to detail
• Excellent communication and customer service skills
• Ability to lead, support, and motivate staff in a fast‑paced retail setting; supervisory experience strongly preferred
• Knowledge of natural history preferred
• Ability to work effectively with a diverse range of people and exercise cultural competence and inclusion

Responsibilities

• Play a key role in all visitors’ experience by providing exceptional customer service and promoting a welcoming and inclusive environment
• Share ideas for refreshing shop layout and merchandising of products
• Monitor webstore sales and online merchandise availability
• Explore and support the implementation of new strategies to optimize sales
• Receive and process incoming book orders and resolve shipping/billing discrepancies as needed
• Participate in doing physical inventory twice a year
• Organize and attend offsite events
• Assist customers, answer phone and email inquiries, and recruit new members
• Assist the Retail Manager in product selection and ordering
• Serve as manager-on-duty in the Retail Manager’s absence, overseeing the sales floor and receiving areas

Benefits

• Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans.
• Mass Audubon also offers disability and life insurance plans, a retirement plan, and Flexible Spending Account options.
• Mass Audubon employment also includes access to an Employee Assistance Program (EAP) through and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England.
• Mass Audubon employees enjoy 13 paid holidays (holidays may shift annually due to where days fall within calendar).