Retail Assistant Store Manager

Office Depot•Mount Vernon, WA

About The Position

The Retail Assistant Store Manager at Office Depot helps drive sales and service growth, customer satisfaction, and operational excellence. The role supports a vibrant sales culture, strong visual and merchandising standards, and effective freight and logistics activities. The Assistant Store Manager helps lead a customer-centric store, engages with the local community, and fosters a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. This position is a Key Carrier and a leader on duty. The role requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Full-time Assistant Store Managers must also perform External Key Carrier duties, including opening and closing the store. Essential functions may require consent to periodic comprehensive background checks conducted by a third party. The position requires a high school diploma or equivalent. A bachelor’s degree in Business, Marketing, Retail, or a related field is preferred. One to three years of related experience is stated, with retail, sales, customer-facing, and/or supervisory experience preferred. Candidates should have basic computer skills and be able to use job-related technology and systems. The ODP Group offers competitive salaries, a benefits package that includes a 401(k), opportunities for career movement and growth, and possible participation in an incentive program subject to its terms and conditions. The company is committed to workplace safety and equal employment opportunities.

Requirements

High school diploma or equivalent.
One to three years of related experience.
Basic computer skills and ability to use job-related technology and systems.
Advanced selling skills and strong customer focus.
Leadership ability to lead, coach, motivate, and manage conflict.
Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
Excellent verbal and written communication skills and the ability to collaborate effectively.
Business acumen, accountability, drive for results, and sound decision-making.
Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
For full-time Assistant Manager positions, ability to perform External Key Carrier duties, including opening and closing responsibilities.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail, or a related field.
Retail, sales, customer-facing, and/or supervisory experience.

Responsibilities

Partner with the management team to drive memorable customer experiences and client satisfaction.
Ensure execution of Office Depot selling techniques and sales training across the store.
Help train and develop associates and model exceptional customer service and product expertise.
Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
Assist the General Manager with guidance and coaching to improve associate performance.
Contribute to sales and profitability through initiatives focused on conversion, Average Order Value (AOV), and customer satisfaction.
Guide, direct, and provide ongoing training to store associates, including Print Services associates.
Facilitate training on the business model and the full range of services offered to clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Provide input to the General Manager when assessing associate performance, certifications, and competencies.
Maintain building and associate safety and security when other managers are absent.
Perform opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
Ensure regular loss-prevention compliance and fulfill External Key Carrier responsibilities.
Perform other duties as necessary.