Retail Sales Manager

My Wireless•Vancouver, WA

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The manager coaches and trains team members to provide excellent customer service, build loyal client relationships, and exceed sales targets. The role oversees the location’s daily operations, including hiring, scheduling, staffing, employee development, and sales performance. The manager also maintains store standards, ensures compliance with operational policies and legal requirements, and builds business accounts through community events in partnership with AT&T Signature. The position requires flexible availability, including evenings, weekends, and holidays, and involves standing and walking for prolonged periods and performing various store-related physical tasks.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead a team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, employee development, and coaching.
Maintain staffing through employee retention, recruiting, training, and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in accordance with company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location’s stability and reputation.
Stay informed about professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.