Retail Sales Manager

My Wireless • San Diego, CA

6d

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop its team. The manager coaches and trains Retail Sales Associates to provide excellent customer service, build a loyal client base, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, employee development, and ensuring strong sales results and consistently high-quality customer experiences.

The manager also builds customer and business relationships through ethical, customer-focused practices and community events in partnership with the AT&T Signature team. The position maintains store standards, inventory security, and compliance with company policies and legal requirements. The description notes that duties may include other related work as needed to meet organizational needs.

The role requires flexible availability, including evenings, weekends, and holidays. It involves prolonged standing and walking, occasional lifting and moving of objects up to 10 pounds, reaching, and other movements such as climbing and balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. Work also involves handling small mobile-phone parts and looking at a computer screen for prolonged periods.

Requirements

• At least 1 year of management experience in a similar field; wireless-industry experience is preferred.
• At least 1 year of retail or customer-facing sales experience.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Demonstrated ability to meet performance and operational standards.
• Ability to motivate, lead, and coach a team to achieve results.
• Strong organizational skills and attention to detail.
• Highly effective communication and interpersonal skills.
• At least 18 years of age and legally able to work in the United States.
• High school diploma or equivalent.

Nice To Haves

• Bilingual ability; the posting notes this may not be required depending on location.
• Bachelor’s degree.
• Retail or customer-facing sales experience in the telecommunications industry.
• Experience prospecting through outbound calls.

Responsibilities

• Train, lead, coach, and develop team members to deliver an extraordinary customer experience and achieve sales targets and company-established key performance indicators.
• Supervise daily location operations, including hiring and scheduling employees.
• Maintain location staffing through employee retention, recruiting, training, and team-member development.
• Build a steady client base through ethical, customer-centric business practices.
• Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
• Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
• Initiate, coordinate, and enforce operational policies and procedures.
• Ensure the location complies with legal requirements.
• Keep professional and technical knowledge current through educational workshops, professional publications, and personal networks.

Benefits

• Strong base pay and a commission and bonus schedule.
• Ongoing paid training.
• Career paths and growth potential.
• Uncapped commission program when meeting or exceeding sales goals.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) retirement program.
• Paid vacation time.
• Total Pet Plan and pet insurance.
• Employee assistance program.
• Discounts on devices and AT&T service plans.
• Welcome kit with two AT&T work shirts and personal protective equipment.
• Sales contests and incentives for hitting key AT&T initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED