Retail Associate Manager
T-Mobile USA • Tuscaloosa, AL20d • Onsite
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Retail Associate Manager
T-Mobile USA•Tuscaloosa, AL
•Onsite
About The Position
The Retail Associate Manager supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales outcomes. The role leads team members to meet customer needs through coaching, training, and operational management, while maintaining store standards, product knowledge, and adherence to retail procedures. Success is measured by the team's achievement of sales targets, customer satisfaction, and operational efficiency. The position directly influences the customer experience and contributes to the retail location's financial and operational success. This role requires a high school diploma or GED. One year of customer service and/or sales experience in a retail environment is preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Change agility.
- Change management.
- Coaching and coaching conversations.
- Communication.
- Customer engagement and customer service.
- Engaging people.
- Escalation resolution.
- Leadership.
- Performance monitoring.
- Product knowledge.
- Sales and sales performance coaching.
- Talent development and team coaching.
Nice To Haves
- One year of customer service and/or sales experience in a retail environment.
Responsibilities
- Lead and develop retail team members to achieve sales targets and deliver excellent customer service.
- Coach and train staff on product knowledge, customer interactions, and store procedures to enhance team performance.
- Manage store operations, including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
- Monitor and control store expenses, discounting, and credits to support financial objectives.
- Oversee customer wait times and coordinate the team effectively to meet customer needs.
- Stay current on products, services, and leadership practices to serve as an expert resource for the team.
- Perform other duties and projects as assigned by business management.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance and access to commuter and transit programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Job Search Resources
Career Resources
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