Retail Store - Assistant Sales Manager ( Corte Madera, CA )

Avocado Mattress•Corte Madera, CA

1d•Onsite

About The Position

Avocado is hiring a Retail Brand Experience Assistant Store Manager to work on-site at its Corte Madera, California location. This hourly, non-exempt role pays $23.00–$26.75 per hour, with the potential for a monthly bonus. The assistant manager assumes store management duties when the store manager is absent and leads by example to create an exceptional guest experience through hands-on teamwork, coaching, and product and process training. The role supports store operations, sales goals, employee scheduling and performance reviews, quality assurance, inventory management, and the upkeep of the retail and office space. It also represents the store and Avocado brand at community events and contributes to company initiatives. The assistant manager provides customer support across in-person and digital channels, including chat, phone, and virtual appointments, and collaborates with customer experience, production, and logistics teams.

Requirements

At least 1 year of retail or equivalent experience.
Must be comfortable conducting phone and video appointments.
Ability to remain stationary, often standing or sitting, for prolonged periods.
Ability to perform repetitive motions involving the wrists, hands, or fingers, including repeated reaching or bending.
Ability to move objects weighing up to 50 pounds in all directions.
Ability to lift up to 200 pounds using lifting aids and/or equipment.
Ability to operate a computer and office machines such as printers and tablets.
Frequently communicate with team members about task status.

Nice To Haves

Store management or assistant management experience, such as keyholder experience.
Experience managing and training store employees.
Proficiency with Mac and Google Suite.
A commitment to creating a balanced and healthy environment for staff and guests.
A team-oriented approach and active contribution toward tasks, goals, and projects.
An entrepreneurial spirit and desire to elevate the location.
Desire for ongoing self-improvement and professional development.
Passion for healthy living, environmental awareness, and social responsibility; experience with a brand sharing similar values is a plus.
Café experience, training experience, or experience running branded events.

Responsibilities

Assume management duties in the store manager’s absence.
Lead by example in delivering an exceptional guest experience, working alongside the team and providing regular in-the-moment coaching and feedback.
Train the team and ensure employees understand products and processes.
Lead by example in meeting sales goals and other KPIs or OKRs.
Collaborate with store managers on employee performance reviews and provide ongoing team evaluation and feedback.
Monitor quality assurance and create and maintain standard operating procedures.
Suggest improvements to store operations, efficiency, and service.
Assist with managing employee schedules, hours, and vacations.
Participate in company initiatives and concept projects.
Resolve customer experience issues and provide exceptional customer service.
Collaborate with customer experience, production, and logistics teams to help maintain a low return rate.
Assist in managing the atmosphere and overall condition of the Experience Center, retail space, and office.
Represent the store and Avocado brand at community events and meetings when necessary.
Assist with managing sellable inventory across channels and limit product and peripheral shrink.
Promote the retail experience and champion the brand’s values in the community.
Ensure store operations are working properly and follow up with the appropriate services for repairs or maintenance.
Conduct digital sales and service through chats, phones, and virtual appointments.
Respond to customer inquiries about products, order updates, issue resolution, and escalations.