Retail Store - Sales Associate ( Corte Madera, CA )

Avocado Green Brands•Corte Madera, CA

2d•$21 - $25•Onsite

About The Position

Avocado is hiring a full-time, hourly, non-exempt Retail Brand Experience Associate to work on-site in Corte Madera, California. The role combines in-person retail and digital sales, customer support, product expertise, store presentation, and collaboration with internal teams. Compensation is $21.00–$24.56 per hour, with the potential for a monthly bonus. The associate works with the team and independently to meet sales targets and KPIs while delivering a customer-centered experience. They conduct sales in person and through chats, phone calls, and virtual appointments; follow up with customers through the CRM; help respond to customer emails; and share recurring customer feedback with relevant internal teams. The role also involves keeping sales and stock areas clean and visually appealing, supporting events and community programs, and working with customer experience, production, and logistics teams to help maintain a low return rate. The position requires a flexible schedule, including weekends and holidays, regular and predictable attendance, and the ability to remain on your feet throughout the day. Physical requirements include lifting up to 200 pounds with lifting aids or equipment and moving objects up to 50 pounds. Avocado describes its workplace as a collaborative, passionate team and identifies its mission as increasing access to sustainable and clean products.

Requirements

Excellent verbal and written communication skills and a passion for people.
Positive attitude and a no-task-too-small mentality.
Self-starter with resilience and an entrepreneurial spirit.
Passion for learning and eagerness to work at the frontline of a fast-paced, growing brand.
Passion for the brand's values of healthy living, environmental awareness, and social responsibility.
Comfort taking phone and video appointments.
Flexible schedule, including weekends and holidays.
Regular and predictable attendance.
Ability to remain stationary, often standing or sitting, for prolonged periods.
Ability to perform repetitive motions that may involve the wrists, hands, and fingers, including repeated reaching or bending.
Ability to move objects weighing up to 50 pounds in all directions.
Ability to lift up to 200 pounds using lifting aids or equipment.
Ability to constantly operate a computer and office machines such as printers and tablets.
Ability to communicate frequently with team members about task status.

Nice To Haves

Customer service or retail experience.
Experience responding to live chats and using a CRM platform such as TalkDesk, Intercom, or Kustomer.
Experience tracking KPIs or sales goals.
Mac and Google Suite proficiency.
Café experience.
Training experience.
Experience running branded events.

Responsibilities

Work individually and with the team to meet and exceed sales targets and KPIs.
Maintain product knowledge and stay current on products and procedures.
Use a customer-centered approach to achieve sales goals.
Accept and implement coaching and feedback to meet individual and team performance goals.
Help guests resolve customer experience issues and provide an exceptional customer experience.
Record and relay recurring customer feedback and insights to internal teams, including technology, marketing, design, and product.
Collaborate with customer experience, production, and logistics teams to help maintain a low return rate.
Conduct daily in-person and digital sales, including sales through chats, phones, and virtual appointments.
Keep the sales floor, windows, displays, and back stock areas clean, organized, and visually appealing.
Assist with planning and executing events and community programs.
Suggest methods to improve area operations, efficiency, and service.
Follow up with customers through the CRM platform and serve as a resource to them.
Help manage the daily workload of responding to customer emails.
Perform other duties as assigned.