Retail Store - Assistant Sales Manager ( Corte Madera, CA )

Avocado Green Brands•Corte Madera, CA

2d•$23 - $27•Onsite

About The Position

Avocado is seeking a Retail Brand Experience Assistant Store Manager for its Corte Madera, California location. This is an hourly, non-exempt, on-site role with competitive pay of $23.00–$26.75 per hour and the potential for a monthly bonus. The Assistant Store Manager assumes management duties when the Store Manager is absent and helps lead the team in delivering an exceptional guest experience, meeting sales goals, and maintaining store operations. The role also includes digital sales and customer service through chats, phone calls, and virtual appointments.

Requirements

At least 1 year of retail or equivalent experience.
Comfort with phone and video appointments.
Ability to contribute actively as a team player to complete tasks, meet goals, and manage projects.
Interest in creating a balanced and healthy environment for staff and guests.
Entrepreneurial spirit and interest in elevating the location.
Desire for ongoing self-improvement and professional development.
Passion for the brand’s values of healthy living, environmental awareness, and social responsibility.
Ability to remain stationary, often standing or sitting for prolonged periods.
Ability to perform repeated motions that may involve the wrists, hands, or fingers, including repeated reaching or bending.
Ability to move objects weighing up to 50 pounds in all directions.
Ability to lift up to 200 pounds using lifting aids and/or equipment.
Ability to constantly operate a computer and other office machines, such as printers and tablets.
Ability to communicate frequently with team members about task status.

Nice To Haves

Store management or assistant management experience, such as keyholder experience.
Experience managing and training store employees.
Proficiency with Mac and Google Suite.
Experience working for a brand with values similar to healthy living, environmental awareness, and social responsibility.
Café experience.
Training experience.
Experience running branded events.

Responsibilities

Assume management duties in the Store Manager’s absence.
Lead by example to deliver an exceptional guest experience, working alongside the team and providing regular in-the-moment coaching and feedback.
Train the team and ensure employees understand products and processes.
Lead by example in achieving KPIs, OKRs, and sales goals.
Collaborate with Store Managers on evaluating team performance and preparing and administering performance reviews.
Monitor quality assurance and create and maintain standard operating procedures.
Suggest improvements to operations, efficiency, and service.
Assist with employee schedules, hours, and vacations.
Participate in company initiatives and concept projects.
Help guests resolve customer experience issues and provide exceptional customer service.
Collaborate with customer experience, production, and logistics teams to maintain a low return rate.
Help manage the Experience Center’s atmosphere and represent the store and Avocado brand at community events and meetings as needed.
Assist with managing inventory of sellable products across all channels.
Promote the brand’s values and retail experience in the community.
Help maintain the retail and office space and ensure store operations are working properly; follow up on repairs or maintenance services.
Limit shrink of products and peripherals.
Conduct digital sales and service through chats, phones, and virtual appointments.
Respond to customer questions and requests for assistance concerning product information, order updates, issue resolution, and escalations.