Retail Store - Sales Associate ( Corte Madera, CA )

Avocado Mattress•Corte Madera, CA

22h•Onsite

About The Position

Avocado is hiring a full-time, non-exempt Retail Brand Experience Associate to work on-site in Corte Madera, California. The role combines in-person retail sales and customer service with digital sales activities, including chats, phone calls, and virtual appointments. The associate works individually and with the team to meet sales targets and KPIs, maintain strong product knowledge, provide an exceptional customer experience, and share recurring customer feedback with internal teams. The role also supports store presentation, community events, customer follow-up through a CRM, and responses to customer emails. The position requires a flexible schedule that includes weekends and holidays and involves prolonged standing or sitting, repeated movement, computer use, frequent communication, and lifting with aids or equipment. Pay is $21.00–$24.56 per hour, with potential monthly bonuses. Avocado Green Brands describes its mission as increasing access to sustainable and clean products and promotes a fun, collaborative, and passionate team culture. The company is an equal opportunity employer committed to diversity and inclusion.

Requirements

Must be comfortable taking phone and video appointments.
Must have a flexible schedule, including weekends and holidays.
Regular and predictable attendance.
Ability to remain stationary, often standing or sitting for prolonged periods.
Ability to perform repeated motions that may involve the wrists, hands, or fingers, including repeated reaching or bending.
Ability to move objects weighing up to 50 pounds in all directions.
Capability to lift up to 200 pounds using lifting aids and/or equipment.
Ability to constantly operate a computer and other office machines, such as printers and tablets.
Frequently communicate with team members to provide task-status updates.
Excellent verbal and written communication skills and a passion for people.
Positive attitude, resilience, self-starting approach, entrepreneurial spirit, and willingness to take on varied tasks.
Passion for learning and for the company’s values of healthy living, environmental awareness, and social responsibility.

Nice To Haves

Customer service or retail experience.
Experience responding to live chats and using a CRM platform such as TalkDesk, Intercom, or Kustomer.
Experience tracking KPIs or sales goals.
Proficiency with Mac and Google Suite.
Café experience, training experience, or experience running branded events.

Responsibilities

Work with the team and individually to meet and exceed sales targets and KPIs.
Maintain product knowledge and stay up to date on products and procedures.
Use a customer-centered approach to achieve sales goals and implement coaching and feedback to meet individual and team performance goals.
Help guests resolve customer experience issues and provide an exceptional customer experience.
Record and relay recurring customer feedback and insights to internal teams, including technology, marketing, design, and product.
Collaborate with customer experience, production, and logistics teams to help maintain a low return rate.
Perform other duties as assigned.
Conduct daily in-person sales activities, including sales through chats, phones, and virtual appointments.
Keep the sales floor, windows, displays, and back-stock areas clean, organized, and visually appealing.
Assist with planning and executing events and community programs.
Suggest ways to improve area operations, efficiency, and service.
Conduct daily digital sales activities, including sales through chats, phones, and virtual appointments.
Follow up with customers through the CRM platform and serve as a resource to them.
Help the team manage the daily workload of responding to customer emails.
Maintain regular and predictable attendance.