Retail Manager Full Time

Sun Tan City•Fitchburg, WI

5d•$45,000 - $60,000

About The Position

The Retail Manager role, referred to in the posting as Salon Director, leads a salon team to create and maintain the Sun Tan City experience for clients. The position exercises discretion in managing overall salon operations, including supervising and directing the workforce, making staffing decisions, ensuring client satisfaction and service quality, motivating staff to meet performance goals, handling minor maintenance issues, maintaining cleanliness, and managing salon safety and security. The Salon Director models Sun Tan City principles to deliver an exceptional client experience. This role works a minimum of 40 hours over five days each week and works a varying number of mid and/or closing shifts, as determined by supervisors according to business trends and staffing needs. The position requires management and/or sales experience; a college education is preferred but not required. Compensation is $45,000–$60,000 per year.

Requirements

Management and/or sales experience.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
Strong knowledge of client service techniques and operational practices.
Strong problem-solving and organizational/planning skills.
Strong leadership skills and ability to coach and mentor, with knowledge of supervisory practices and procedures.
Team-building skills.
Ability to prioritize and delegate.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean tanning equipment.
Ability to lift or assist in lifting items and heavy boxes.
Ability to bend down to pick up items such as trash and towels from floors.
Ability to perform salon cleaning, including dusting, sweeping, mopping, and scrubbing.
Ability to work independently and alone during shifts when business needs require.

Nice To Haves

College education.

Responsibilities

Develop and coach employees to provide excellent client experiences.
Follow up promptly on client concerns and issues.
Set a positive example and maintain a calm demeanor during high-volume periods.
Promote a client-first attitude and hold team members accountable for quality service.
Develop action plans to drive company metrics.
Motivate and instruct the salon team by implementing company programs.
Manage with integrity and honesty and promote Sun Tan City’s culture, values, and mission.
Plan, identify, communicate, and delegate responsibilities to ensure smooth operations.
Oversee salon cleanliness, maintenance, sanitation, and organization.
Manage staffing levels to support employee development and salon operations.
Ensure adherence to applicable wage-and-hour laws for non-exempt employees and minors.
Use operational tools, including labor guidelines, reports, cash management, and inventory management, to plan and achieve operational excellence.
Review financial reports to identify and address salon performance trends and issues.
Conduct performance assessments, provide feedback, and set challenging goals to improve sales performance.
Manage ongoing sales.
Work at least 40 hours per week across five days, including varying mid and/or closing shifts as determined by supervisors.