Retail Manager Full Time

Sun Tan City - STC Management Group, LLC•Madison, WI

5d•$45,000 - $60,000

About The Position

The Retail Manager role, referred to in the posting as Salon Director, leads the salon team in creating and maintaining the Sun Tan City client experience. The Salon Director exercises discretion in managing salon operations and spends most of their time supervising and directing the workforce, making staffing decisions, ensuring client satisfaction and service quality, motivating staff toward performance goals, addressing minor maintenance issues, maintaining cleanliness, and managing salon safety and security. The role models Sun Tan City principles and delivers an exceptional client experience. The position requires a minimum of 40 hours over five days each week, including a varying number of mid and/or closing shifts based on business trends and staffing needs. The manager may also work independently and alone during shifts when business needs require.

Requirements

Management and/or sales experience required.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage multiple situations simultaneously in a fast-paced environment.
Strong knowledge of client service techniques and operational practices.
Strong problem-solving and organizational/planning skills.
Strong leadership skills and knowledge of supervisory practices and procedures, including the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean tanning equipment and bend down to pick up items from the floor.
Ability to lift or assist in lifting items and heavy boxes.
Ability to perform salon cleaning functions such as dusting, sweeping, mopping, and scrubbing.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

College education preferred, but not required.

Responsibilities

Develop and coach employees to provide excellent client experiences.
Respond promptly to client concerns and issues.
Set a positive example and maintain a calm demeanor during high-volume periods.
Hold team members accountable for quality client service.
Drive company metrics by developing action plans, motivating and instructing the team, and implementing company programs.
Manage with integrity and honesty while promoting Sun Tan City’s culture, values, and mission.
Plan, identify, communicate, and delegate responsibilities to ensure smooth salon operations.
Oversee salon cleanliness, maintenance, sanitation, and organization.
Manage staffing levels to support employee development and salon operations.
Ensure compliance with applicable wage and hour laws for non-exempt employees and minors.
Use operational tools, including labor guidelines, reports, cash management, and inventory management, to achieve operational excellence.
Review financial reports to identify and address salon performance trends and issues.
Conduct performance assessments, give feedback, and set challenging goals to improve sales performance.
Manage ongoing sales.
Work a minimum of five days and 40 hours per week, including a varying number of mid and/or closing shifts as determined by supervisors.
Perform salon cleaning and maintenance tasks, including cleaning tanning equipment and general floor cleaning.