Retail Manager Full Time

Sun Tan City•Waukesha, WI

About The Position

The Retail Manager, referred to in the job summary as the Salon Director, leads a Sun Tan City salon team and oversees salon operations to deliver a positive client experience. The role exercises discretion in managing the salon and spends most of its time supervising and directing employees, making staffing decisions, ensuring client satisfaction, monitoring and motivating staff toward performance goals, addressing minor maintenance issues, maintaining cleanliness, and overseeing safety and security. The Salon Director models Sun Tan City’s principles and promotes its culture, values, and mission. This position works a minimum of 40 hours over five days each week. It also requires a varying number of mid and/or closing shifts each week, as determined by supervisors according to business trends and staffing needs. The role may require working independently and alone during shifts when business needs require.

Requirements

Management and/or sales experience required.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage multiple situations simultaneously in a fast-paced environment.
Strong knowledge of client service techniques and operational practices.
Strong problem-solving and organizational/planning skills.
Strong leadership skills and knowledge of supervisory practices and procedures, including the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean tanning equipment.
Ability to lift or assist in lifting items and heavy boxes.
Ability to bend down to pick up trash, towels, and other items from floors.
Ability to perform cleaning functions such as dusting, sweeping, mopping, and scrubbing.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

College education preferred, but not required.

Responsibilities

Develop and coach employees to provide excellent client experiences.
Swiftly follow up on client concerns and issues.
Set a positive example and maintain a calm demeanor during high-volume periods.
Promote quality client service and hold team members accountable for it.
Develop action plans to drive company metrics.
Motivate and instruct the salon team by implementing company programs.
Manage with integrity and honesty, promoting Sun Tan City’s culture, values, and mission.
Plan, identify, communicate, and delegate responsibilities to support smooth operations.
Oversee salon cleanliness, maintenance, sanitation, and organization.
Manage staffing levels to support employee development and salon operating needs.
Ensure adherence to applicable wage and hour laws for non-exempt employees and minors.
Use operational tools, including labor guidelines, reports, cash management, and inventory management, to plan for and achieve operational excellence.
Use financial reports to identify and address trends and issues in salon performance.
Conduct performance assessments, provide feedback, and set challenging goals to improve sales performance.
Manage ongoing sales.
Make staffing decisions, including hiring, training, evaluating, disciplining, discharging, staffing, and scheduling.
Ensure client satisfaction and the quality of the client experience.
Handle minor maintenance issues and manage salon safety and security.