Retail Print Manager

Office Depot • Rocky Mount, NC

20d • Onsite

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will support a vibrant sales culture, maintain visual and merchandising standards for print products, and prioritize client satisfaction. The role oversees print production, equipment, and supplies to ensure high-quality print materials are delivered correctly and on time. You will help lead a customer-centric environment, engage with the local community, and foster a culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. A flexible schedule is required to meet business needs, including evenings, weekends, and occasional holidays. The role may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• At least 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Ability to coach, train, and develop others.
• Ability to be adaptable, positive, and engaging, and to demonstrate integrity, accountability, and trust.
• Ability to be action-oriented, drive results, make sound decisions, and demonstrate patience.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.

Nice To Haves

• Passion for the brand, products, services, and solutions.
• Desire to continuously grow selling skills and product knowledge.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Execute Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment by training and developing associates.
• Model exceptional customer service and print product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Use independent judgment when providing input on associate performance, certifications, and competencies.
• Operate Print Services equipment to maintain efficient production and complete customer orders accurately and on time.
• Identify process improvements and implement plans to reduce waste and inefficiency, including monitoring and managing print supplies.
• Support sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform store opening and closing duties, including activating and deactivating the alarm, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss-prevention compliance.
• Perform other duties as necessary, including responsibilities associated with the External Key Carrier designation.

Benefits

• 401(k)
• Competitive salaries.
• Benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the plan’s terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED