Retail Print Manager

Office Depot • Cincinnati, OH

8d

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will oversee print production, equipment, and supplies, and ensure high-quality print materials are delivered correctly and on time. You will promote a customer-centric environment, support the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. You will also serve as a Key Carrier and leader on duty, including opening and closing the store. The role requires a flexible schedule that may include evenings, weekends, and occasional holidays. Periodic comprehensive background checks conducted by a third party may be required.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online services, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns.

The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible eligibility to participate in an incentive program subject to its terms and conditions. The posting states that it will remain open for at least three days and expire when the position is filled.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• At least 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Passion for the company’s brand, products, services, and solutions.
• Desire to continuously develop selling skills and product knowledge.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging approach; demonstrates integrity, accountability, and trust.
• Action-oriented, results-driven, able to make sound decisions, and demonstrates patience.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• Ability to perform store opening and closing duties as a Key Carrier.
• Support operational safety by working safely and addressing potential hazards or concerns.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Execute Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment by training and developing all associates, including print associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and foster trust and brand loyalty.
• Use independent judgment when providing input on associate performance, certifications, and competencies.
• Operate Print Services equipment to maintain efficient production and complete customer orders correctly and on time.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Contribute to sales and profitability through conversion, Average Order Value, and customer-satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform store opening and closing duties, including operating the store alarm system, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss-prevention compliance.
• Perform all responsibilities associated with the External Key Carrier designation.
• Perform other duties as necessary or assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED