Retail Print Manager

Office Depot • Phoenix, AZ

10d • $18 - $31

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will help create a sales-focused culture, maintain visual and merchandising standards for print products, and prioritize customer satisfaction. You will oversee print production, equipment, and supplies, ensuring high-quality materials are delivered correctly and on time. You will help lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The role requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. The position may require consent to periodic comprehensive third-party background checks.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program, subject to its terms and conditions.

Requirements

• 1–3 years of related experience.
• At least 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Passion for the brand, products, services, and solutions.
• Desire to continuously grow selling skills and product knowledge.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging approach; demonstrates integrity, accountability, and trust.
• Action-oriented approach; drives results, makes sound decisions, and demonstrates patience.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Own delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure execution of Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment by training and developing all associates, including print associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Facilitate training on the business model and the full service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Use independent judgment when providing input on store associates’ performance, certifications, and competencies.
• Operate Print Services equipment to support efficient production and complete customer orders correctly and on time.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Contribute to sales and profitability through initiatives that improve conversion, Average Order Value (AOV), and customer satisfaction.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss-prevention compliance.
• Carry out all responsibilities associated with the External Key Carrier designation.
• Perform other duties as necessary.
• Support the operational safety culture by working safely and addressing potential hazards or concerns.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, paid subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED