Retail Print Manager

Office Depot•Christiansted, VI

5d•$15 - $24

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth within a high print volume store. You will help create a vibrant sales culture, maintain visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee print production, equipment, and supplies to ensure high-quality print materials and timely order completion. The role also supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Print Manager is a Key Carrier and leader on duty, responsible for opening and closing the store and maintaining the safety and security of the print department, building, and associates when other managers are absent. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required. The ODP Group offers competitive salaries, a benefits package that includes a 401(k), opportunities for career growth, and potential participation in an incentive program subject to its terms and conditions. The company is committed to workplace safety and equal employment opportunity.

Requirements

1–3 years of related experience.
A minimum of 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging approach, with integrity, accountability, and trustworthiness.
Action-oriented approach, results focus, sound decision-making, and patience.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.

Nice To Haves

High school diploma or equivalent preferred.
Passion for the brand, products, services, and solutions.
Desire to continuously grow selling skills and product knowledge.

Responsibilities

Ensure memorable customer experiences and client satisfaction in the Print Department.
Execute Office Depot selling techniques and sales training in print and across the store.
Drive a sales-focused environment through training and development of associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Conduct training on the business model and holistic service offerings for clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Provide input using independent judgment when assessing associate performance, certifications, and competencies.
Operate Print Services equipment to maintain efficient production and complete customer orders correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
Work with associates to ensure regular loss prevention compliance.
Perform other duties as necessary and fulfill responsibilities associated with the External Key Carrier designation.