Retail Print Manager

Office Depot•Texarkana, TX

8d•Onsite

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will oversee print production, equipment, and supplies, ensuring high-quality print materials are delivered correctly and on time. You will help create a customer-centric environment, strengthen the store’s visual and merchandising standards for print products, engage with the local community, and foster a culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. As a leader on duty and Key Carrier, you will also open and close the store. The role requires a flexible schedule, including evenings, weekends, and occasional holidays. Periodic comprehensive background checks conducted by a third party may be required. The position supports the company’s commitment to a safe and healthy workplace, with coworkers expected to work safely and address potential hazards. The company describes the role as a general outline of duties; other duties may be assigned.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Passion for the company’s brand, products, services, and solutions.
Desire to continuously develop selling skills and product knowledge.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging approach; demonstrates integrity, accountability, and trust.
Action-oriented, results-driven, able to make sound decisions, and demonstrates patience.
Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
Ability to perform opening and closing duties as a Key Carrier.

Responsibilities

Ensure memorable customer experiences and client satisfaction in the Print Department.
Execute Office Depot selling techniques and sales training in print and across the store.
Build a sales-focused environment by training and developing associates, including print associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and the full range of services offered to clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Provide input, using independent judgment, when assessing associates’ performance, certifications, and competencies.
Operate Print Services equipment to maintain efficient production and complete customer orders correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Open and close the store, including activating and deactivating the alarm system, handling cash, and completing daily store balancing.
Partner with associates to ensure regular loss-prevention compliance.
Perform other duties as necessary or assigned.