Retail Print Manager

Office Depot•Watauga, TX

1d•$16 - $18

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth within a high print-volume store. You will help build a strong sales culture, maintain print-product visual and merchandising standards, and prioritize client satisfaction. The role oversees print production, equipment, and supplies while ensuring high-quality print materials and a customer-centric environment. You will engage with the local community and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The role requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Essential functions may require consent to periodic comprehensive third-party background checks. The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel retail operations. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Passion for the company’s brand, products, services, and solutions.
Ability and desire to continuously develop selling skills and product knowledge.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging approach; demonstrates integrity, accountability, and trust.
Action-oriented, results-driven approach; sound decision-making and patience.
Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
Ability to consent to periodic comprehensive background checks conducted by a third party may be required.

Responsibilities

Ensure memorable customer experiences and client satisfaction in the Print Department.
Execute Office Depot selling techniques and sales training in print and across the store.
Build a sales-focused environment by training and developing associates, including print associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and the full range of services offered to clients and customers.
Observe, coach, and give feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing input on associate performance assessments, certifications, and competencies.
Operate Print Services equipment to maintain efficient production and complete customer orders accurately and on time.
Identify and implement process improvements to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, Average Order Value, and customer-satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
Work with associates to ensure regular loss-prevention compliance.
Perform all responsibilities associated with the External Key Carrier designation.
Perform other duties as assigned.