Retail Print Manager

Office Depot•West Palm Beach, FL

9d•$19 - $22

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high print volume store. You will foster a vibrant sales culture, maintain visual and merchandising standards for print products, and prioritize client satisfaction. The role oversees print production, equipment, and supplies, ensuring high-quality print materials and timely order completion. You will help lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store and maintaining its safety and security in the absence of other managers. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
Minimum 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Passion for the brand, products, services, and solutions.
Desire to continuously develop selling skills and product knowledge.
Ability to coach, train, and develop others.
Adaptability, positivity, an engaging manner, integrity, accountability, and trustworthiness.
Action orientation, results focus, sound decision-making, and patience.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
Consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Own delivery of memorable customer experiences and client satisfaction in the Print Department.
Ensure execution of Office Depot selling techniques and sales training in print and across the store.
Drive a sales-focused environment through training and development of associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and holistic service offerings for clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Exercise independent judgment when providing input on associate performance, certifications, and competencies.
Operate Print Services equipment to maintain efficient production and complete customer orders correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
Maintain safety and security of the print department, building, and associates when other managers are absent.
Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
Partner with associates to ensure regular loss prevention compliance.
Perform full responsibilities associated with the External Key Carrier designation.
Perform other duties as necessary.