Retail Print Manager

Office Depot•West Palm Beach, FL

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will oversee print production, equipment, and supplies, and ensure high-quality print materials are delivered correctly and on time. You will help create a customer-centric environment, strengthen the store’s print sales culture and visual merchandising, engage with the local community, and support a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. You will also serve as a Key Carrier and leader on duty, including opening and closing the store. The role requires a flexible schedule to meet business needs, including evenings, weekends, and occasional holidays. Periodic comprehensive background checks conducted by a third party may be required. The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online services, and Office Depot and OfficeMax retail stores. The company expects coworkers to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, benefits including a 401(k), opportunities for advancement, and possible participation in an incentive program under its terms and conditions. The posting states that other duties may be assigned and that the listed responsibilities describe the general nature of the role rather than a complete list.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging approach, demonstrating integrity, accountability, and trust.
Action-oriented approach, results focus, sound decision-making, and patience.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
Ability to meet requirements that may include periodic comprehensive third-party background checks.

Responsibilities

Drive print sales and service growth in the store.
Ensure memorable customer experiences and client satisfaction in the Print Department.
Execute Office Depot selling techniques and sales training in print and across the store.
Train and develop associates to support a sales-focused environment and strong product expertise.
Guide, train, observe, coach, and provide feedback to associates on print processes and selling techniques.
Facilitate training on the business model and the full range of services offered to clients and customers.
Provide input on assessing associates’ performance, certifications, and competencies, exercising independent judgment.
Operate equipment in the Print Services area and ensure customer orders are completed correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, average order value, and customer satisfaction initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform store opening and closing tasks, including activating and deactivating the alarm, cash handling, and daily store balancing.
Partner with associates to ensure regular loss-prevention compliance.
Perform all responsibilities associated with the External Key Carrier designation.
Support a safe work environment by working safely and addressing potential hazards or concerns.
Perform other duties as assigned.