Retail Print Manager

Office Depot•Beaumont, TX

20d

About The Position

The Retail Print Manager at Office Depot drives print sales and service growth in a high print-volume store. This role oversees print production, equipment, and supplies while ensuring high-quality print materials and timely, accurate customer orders. The manager helps create a customer-centric sales culture, maintains visual and merchandising standards for print products, engages with the local community, and supports a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Print Manager leads training and development for associates, coaches performance, and promotes customer satisfaction and operational excellence. The role is also a Key Carrier and leader on duty, responsible for opening and closing the store and maintaining safety and security when other managers are absent. A flexible schedule is required, including evenings, weekends, and occasional holidays. Periodic comprehensive background checks may be required.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Passion for the brand, products, services, and solutions.
Desire to continuously develop selling skills and product knowledge.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging approach; demonstrates integrity, accountability, and trust.
Action-oriented, results-driven, able to make sound decisions, and demonstrates patience.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
Ability to support operational safety by working safely and addressing potential hazards or concerns.

Responsibilities

Own delivery of memorable customer experiences and client satisfaction in the Print Department.
Ensure Office Depot selling techniques and sales training are executed in print and across the store.
Drive a sales-focused environment by training and developing associates, including print associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and the full range of services offered to clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing input on associate performance assessments, certifications, and competencies.
Operate Print Services equipment to support efficient production and ensure orders are completed correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiency, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
Work with associates to ensure regular loss prevention compliance.
Perform all responsibilities associated with the External Key Carrier designation.
Perform other duties as necessary or assigned.