Retail Assistant Store Manager

Office Depot • Harvey, LA

20d

About The Position

The Retail Assistant Store Manager helps drive sales and service growth, build a vibrant sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. This role helps lead a customer-centric store environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Full-time Assistant Managers must also perform External Key Carrier duties, including opening and closing the store. Periodic comprehensive third-party background checks may be required.

The role supports sales and service excellence, operational efficiency, and associate leadership and development. External Key Carrier duties include maintaining building and associate safety and security when other managers are absent, opening and closing the store, handling cash and daily balancing, and ensuring loss-prevention compliance.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities for advancement, and possible participation in an incentive program, subject to its terms and conditions.

Requirements

• High school diploma or equivalent required.
• One to three years of related experience.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, including the ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate effectively.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.
• Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
• Full-time Assistant Managers must be able to perform External Key Carrier responsibilities, including opening and closing duties.

Nice To Haves

• Bachelor’s degree preferred in Business, Marketing, Retail, or a related field.
• Retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure execution of Office Depot selling techniques and sales training across the store.
• Help create a sales-focused environment by training and developing associates.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager in guiding and coaching associates to improve performance.
• Contribute to sales and profitability through initiatives to improve conversion, Average Order Value (AOV), and customer satisfaction.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Use independent judgment when providing the General Manager input on associate performance, certifications, and competencies.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Ensure regular loss-prevention compliance and fulfill duties associated with the External Key Carrier designation.
• Support the company's operational safety culture by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, paid according to the plan's terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED