Retail Store Manager - 2110

First Cash • Arlington, TX

2d

About The Position

Cash America Pawn is seeking an experienced Store Manager to lead a team and oversee daily store operations. The role includes team development, customer satisfaction, inventory management, asset protection, and financial performance. The Store Manager leads by example, coaches employees, helps drive business growth, and works with merchandise such as jewelry, electronics, tools, and other products. Store Managers are eligible for monthly bonuses based on overall store performance; full details are provided during the interview process. The role may be modified as needed. Employment offers require agreement to a binding arbitration process.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or equivalent experience.
• At least 2 years of management and customer service experience.
• Strong leadership, coaching, and employee development skills.
• Experience recruiting, developing, and retaining talent.
• Ability to analyze business results and drive performance improvements.
• Ability to stand, walk, lift up to 50 pounds, and perform physical tasks.
• Flexible retail schedule, including weekends and holidays.
• Comfortable working with a variety of merchandise; firearms may be present in FFL locations, with certification provided.
• Strong customer service and communication skills.
• Basic computer and point-of-sale system proficiency.
• Strong organizational, problem-solving, and multitasking abilities.

Nice To Haves

• Retail, sales, or multi-unit retail experience preferred.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Lead all aspects of daily store operations.
• Deliver exceptional customer service and promote a customer-focused culture.
• Recruit, hire, train, coach, and develop team members.
• Drive sales, loan, and profitability goals.
• Analyze business results and implement action plans to improve performance.
• Manage inventory, merchandising, and store presentation standards.
• Oversee asset protection, cash handling, and operational compliance.
• Monitor loan and buying transactions to ensure accuracy and integrity.
• Build customer relationships and support new customer acquisition efforts.
• Communicate goals, expectations, and performance objectives to team members.
• Maintain product knowledge across a wide variety of merchandise categories.
• Perform other duties as assigned.
• Assist customers or retrieve merchandise from exterior areas as needed.

Benefits

• Monthly store performance bonus opportunities.
• Earned Wage Access available after day 2.
• Employee discounts starting day one.
• Medical, dental, vision, life, and supplemental benefits, subject to eligibility.
• Vacation and sick/personal time based on tenure and applicable state and local requirements.
• 401(k) auto-enrollment after 6 months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED