General Manager (2110)
About The Position
The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The role requires setting an example for the crew, following all policies and procedures, and expecting the same from team members. Duties include staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, customer service, marketing, and profitability. The position includes general store team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting also describes delivery-related duties and requirements, including delivering products and flyers within a designated area, with a valid driver's license, a safe driving record, and access to an insured vehicle. Work involves standing for most tasks, walking, occasional sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, climbing stairs or ladders, bending, crouching, squatting, and frequent reaching. Conditions can include temperatures from 36 degrees in coolers to 90 degrees or higher in some work areas, sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, moving mechanical parts, and adverse weather during outside tasks and deliveries.
Requirements
- Ability to use judgment, perform math, and multitask.
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers, in person and over the telephone, to process orders.
- Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Hand-eye coordination to make precise movements rapidly and accurately; ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, squatting, and reaching.
- Valid driver's license with a safe driving record meeting company standards.
- Access to an insured vehicle that can be used for delivery.
- Navigational ability to read a map and locate addresses within the delivery area; ability to navigate delivery sites, including multi-story buildings and stairs.
- Ability to work around varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, moving mechanical parts, and sometimes adverse weather.
Responsibilities
- Take responsibility for all activity during the shift, including cost controls, inventory control, cash control, and customer relations.
- Set an example for the crew and follow all policies and procedures, while expecting the same from team members.
- Handle staffing and paperwork.
- Manage food and costs, control cash, and work to a schedule.
- Maintain the store's image and standards, cleanliness, and customer service.
- Attend work punctually and ensure transportation to and from work.
- Contribute to marketing and store profitability.
- Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete associated paperwork; and clean equipment and the facility.
- Deliver products by car to customers within the designated delivery area and deliver flyers and door hangers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
