Route 62 - Retail Team Lead/Shift Manager
About The Position
Goodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time, hourly Retail Team Lead/Shift Manager at its Route 62 location in Canton, Ohio, for $16.30. The role supports the store manager and assistant manager in running daily store operations, overseeing donated goods from collection through processing and pricing, and leading the store during shifts when those managers are absent. The position contributes to Goodwill’s community mission by stewarding donations and the environment, providing high-quality goods, and fostering an inclusive and supportive workplace. A background check is required.
Requirements
- First aid and CPR certification are required; certification may be obtained after hire.
- Valid driver’s license and auto insurance.
- Background check required.
Nice To Haves
- Six or more months of retail sales experience preferred, or demonstrated potential for management.
- Strong judgment, problem-solving, and communication skills.
- Strong organization and time management.
- Knowledge of merchandise such as name brands, antiques, vintage items, and collectibles.
- Computer experience preferred.
- High school diploma or GED preferred.
Responsibilities
- Oversee daily store operations, including processing and pricing donations, and maintain an attractive sales floor through merchandising.
- Run store operations during scheduled shifts when the store manager and assistant manager are absent.
- Process transactions accurately; manage cash operations, including daily counts and over/short reconciliation; and address customer disputes and exchanges.
- Help manage the backroom warehouse, including loading and unloading donations with material handling equipment.
- Coach and train team members, handle day-to-day employee relations, and partner with HR when needed.
- Lead the team in meeting hourly and daily production goals.
- Model and enforce safe working conditions and keep the building and property clean and organized.
- Support the “You Changed a Life” campaign.
- Plan the day, complete end-of-day tasks, and keep the facility secure.
Benefits
- Bonus incentive plan
- Daily Pay
- Generous paid time off
- Retirement planning with company match
- Employee Assistance Program
- Employee discount
- Medical, dental, and vision benefits at a fraction of the premium cost for full-time employees
- Short-term and long-term disability insurance at no cost for full-time employees
- Life insurance at no cost for full-time employees
- Paid holidays for full-time employees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
