Recruiting Manager Jobs

About The Position

Requirements

• Experience in account management, customer service, contract management or sales support
• Experience managing customer relationships and serving as a primary point of contact
• Strong proficiency in Microsoft Office: Outlook, Excel, PowerPoint, and Word
• Excellent Excel skills will be critical for this role
• Familiarity with Microsoft Teams, OneNote
• Ability to use reporting tools and dashboards to monitor account performance
• Highly organized, detail-oriented, and accountable, with strong time management and task ownership
• Maintain accuracy in data entry and order management, with no repeated errors of the same type within a defined review period
• Identify risks such as inventory shortages, delays, and billing issues before they impact service, and communicate solutions proactively
• Analyze and improve internal processes to increase efficiency and accuracy
• Demonstrate self-motivation, teamwork, and support for team priorities as needed
• Strong written and verbal communication with a professional, clear, customer-focused tone
• Ability to collaborate effectively across teams while maintaining high standards in grammar, spelling, and tone

Nice To Haves

• Demand planning, forecasting, or supply coordination experience preferred
• Experience with ERP systems, preferably NetSuite

Responsibilities

• Serve as the primary contact for assigned house accounts and established customer programs while building strong customer relationships
• Process customer orders and ensure prompt and proactive communication and fulfillment
• Drive demand planning by collaborating with customers and aligning forecasts with procurement and supply planning
• Monitor account performance by analyzing item-level activity and proactively identifying trends, risks, and opportunities
• Maintain proactive, professional communication, provide issue resolution, and support customer satisfaction
• Communicate account updates, order status, delays, risks, and changes to customers and internal stakeholders
• Provide training support and maintain strong product knowledge to support customer conversations, issue resolution, and growth
• Manage NetSuite dashboards, customer data, and reporting to support planning and service decisions
• Maintain expertise in customer-specific requirements, compliance standards, and operating procedures and maintain accurate and up-to-date records of such
• Document customer requirements, including billing instructions, packaging and labeling needs, and portal or procedural requirements. Ensure compliance with all contracts and service agreements.
• Coordinate with Shipping, Purchasing, Warehouse, Accounting, Product Development, and supply teams to meet customer requirements and fulfillment priorities
• Manage dedicated customer supply to support order fulfillment, inventory alignment, replenishment needs, customer initiatives and supply agreements
• Manage customer AR aging and resolve outstanding issues in partnership with Accounting as needed
• Ensure relevant stakeholders are informed of customer requirements, risks, and procedural updates
• Support invoice review and resolve billing issues as needed
• Verify invoice accuracy against purchase orders, agreements, and account requirements
• Coordinate with customers and internal teams to resolve invoice discrepancies, debits, and portal submission issues