Assistant General Manager

WSLM Recruiting • Rochester, MN

3d • $65,000

About The Position

The Assistant General Manager helps lead hotel operations and supports department managers in maintaining operational, financial, guest satisfaction, and associate performance. Reporting to the General Manager, this hands-on leadership role focuses on improving processes, strengthening financial performance, developing associates, supporting revenue growth, and ensuring the property meets brand and service expectations. The Assistant General Manager also handles escalated guest concerns and contributes to a high-performing hotel culture.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 5–7 years of progressive experience in hotel management.
• At least 2 years of experience in a supervisory, management, or Assistant General Manager role.
• Strong leadership and decision-making skills, including the ability to lead department managers and hotel associates.
• Advanced knowledge of hotel operations, revenue management, financial performance, and guest service standards.
• Financial acumen and experience in budgeting, forecasting, cost control, and financial analysis.
• Excellent verbal and written communication and interpersonal skills.
• Proficiency with hotel management systems, revenue management tools, and Microsoft Office applications.
• Availability to work a flexible schedule, including some weekends and holidays as business needs require.
• Ability to frequently walk, stand, bend, stoop, sit, and reach.
• Ability to occasionally lift and move items weighing up to 50 pounds using proper body mechanics.

Nice To Haves

• Additional certifications or coursework in hotel or hospitality management.

Responsibilities

• Help develop and implement strategic plans to meet operational, financial, guest satisfaction, and associate performance goals.
• Lead and support department managers across guest services, housekeeping, maintenance, and other hotel operations.
• Partner with department leaders to optimize revenue, control operating and labor costs, and maximize profitability.
• Monitor hotel performance, financial results, and operational trends to identify opportunities for improvement.
• Assist with budgeting, forecasting, financial reporting, revenue management, and cost-control initiatives.
• Analyze hotel data, market conditions, and business trends to support operational and financial decisions.
• Lead and support recruiting, interviewing, onboarding, training, performance evaluations, coaching, and disciplinary actions.
• Handle escalated guest concerns and service recovery while protecting guest satisfaction and the hotel’s reputation.
• Monitor payroll and staffing levels to align labor costs with occupancy, revenue, and business demands.
• Maintain financial controls for cash, inventories, receivables, city ledger accounts, and other hotel financial processes.

Benefits

• Competitive pay of $65,000 annually, with starting rate based on experience and qualifications and opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%.
• Hotel discounts at select Western States Lodging & Management properties.
• Medical, dental, and vision insurance plans plus Health Savings Account options for eligible full-time associates.
• Optional supplemental benefits, including accident, critical illness, and hospital indemnity coverage.
• Personal Time Off (PTO) and vacation benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager