Receptionist Jobs in Katy, TX

About The Position

Requirements

• High school diploma or equivalent.
• Customer-service orientation and enjoyment of helping others.
• Professional, courteous, and approachable manner.
• Ability to organize work and manage multiple priorities.
• Attention to detail and accuracy when handling financial and customer information.
• Comfort with computers and standard office equipment.
• Ability to communicate effectively with customers, coworkers, supervisors, and other City departments.
• Ability to maintain confidentiality and exercise sound judgment.
• Comfort handling and balancing cash.
• Knowledge of department policies and procedures, general office procedures, data entry practices, basic bookkeeping, and cash handling and reconciliation procedures.
• Skill in providing customer service, communicating clearly and professionally verbally and in writing, and maintaining effective working relationships.
• Skill operating computers, telephones, and standard office equipment; managing and balancing a cash drawer; maintaining accurate records and entering information into computerized systems; and handling confidential information appropriately.

Nice To Haves

• Two years of customer service or clerical experience preferred.
• Bilingual English/Spanish skills preferred.
• An equivalent combination of education, training, and experience may be considered.
• A valid State of Texas driver's license may be required.

Responsibilities

• Answer telephone calls, greet visitors, provide information, and direct customers to the appropriate department or resource.
• Collect and post daily water payments, balance cash drawers, and assist with daily deposits.
• Assist customers with questions about billing, water consumption, garbage, and recycling.
• Handle new utility service applications, disconnect requests, billing address changes, and related account updates.
• Scan documents, enter information into computerized systems, and maintain accurate customer records while protecting confidential information.
• Generate service orders for meter-reading verification and assist with inquiries involving malfunctioning or leaking meters.
• Communicate with service contractors about new customers, replacement carts, missed services, and related garbage and recycling concerns.
• Prepare delinquent bills and late notices and assist with the utility account cut-off process.
• Prepare deposit refund checks for closed accounts with credit balances.
• Update bank draft information and assist with electronic bill preparation, printing, and mailing.
• Receive packages, sort and distribute mail, prepare outgoing mail, order office supplies, and perform other administrative duties.
• May notarize documents as authorized.
• Perform other duties as assigned or required.