Medical Receptionist

Townsen Memorial Hospital•Katy, TX

About The Position

The Medical Receptionist greets patients, schedules appointments, performs clerical duties, and provides medical procedural support. The role requires professional interaction when answering inquiries and providing information to the public, visitors, patients, and other interested parties about facility activities and the locations of departments, offices, and employees. The position also supports patient flow and medical staff while maintaining accurate records and protecting patient privacy.

Requirements

High school diploma or GED.
One year of experience in a medical office setting.
Basic Life Support (BLS) certification, or obtain certification within 30 days of hire.
Exceptional customer service and telephone etiquette, with professional communication with patients.
Knowledge of administrative, clerical, and office procedures and terminology.
Knowledge of word processing and file and records management systems.
Computer proficiency, including Microsoft Outlook, Excel, and Word.
Strong attention to detail and thoroughness in completing work tasks.
Ability to maintain composure, control emotions, and avoid aggressive behavior.
Ability to remain efficient in high-stress situations, accept criticism, and stay calm during interactions.
Ability to adapt flexibly to change and variety in the workplace.
Ability to work independently with little or no supervision.
Ability to maintain organized systems that support timely patient flow.
Polished patient-interaction, organizational, multitasking, and task-oriented skills.
Ability to complete additional educational requirements by assigned due dates.

Responsibilities

Greet patients upon arrival and provide appropriate information.
Ensure vendors and visitors are signed in and processed according to facility policy.
Help patients complete required forms and documentation, checking for completeness and accuracy.
Update patient information in databases and record demographics in the EMR system.
Maintain patient accounts by obtaining, recording, and updating personal and financial information in e-clinical.
Record and update financial information and collect patient charges.
Move patients through appointments as scheduled and notify providers when patients arrive.
Answer telephone calls, respond to inquiries, and direct calls and messages to appropriate medical office staff.
Respond to information requests, including sending faxes and emails.
Update appointment calendars and schedule or reschedule patient appointments.
Support medical staff by completing administrative requirements.
Call patients to remind them of appointments.
Keep patients' families informed of patient status.
Manage filing and record-keeping activities.
Create and label patient charts and obtain documents needed for each chart.
Keep the reception area neat, clean, and well maintained.
Follow safety rules, promptly report accidents, correct minor safety hazards, and communicate identified hazards to peers and management.
Follow company business-conduct standards and protect patient and family privacy rights.
Maintain confidentiality of patient records in accordance with policy, procedure, and HIPAA requirements.
Report statistics as required.
Coordinate mail flow into and out of the office.
Maintain stocks of forms and office supplies.
Perform other related duties as assigned.