Weekend Receptionist

Ensign Services•Houston, TX

12d

About The Position

The Weekend Receptionist provides clerical support efficiently, following established procedures and supervisor direction. The position handles reception and visitor services, telephone and paging operations, information requests, and administrative tasks in accordance with facility policies and applicable regulatory requirements. The role also supports staff compliance training processes and helps maintain a safe, orderly facility environment.

Requirements

Follow established policies and procedures and supervisor instructions.
Comply with applicable facility policies, regulations, and standards.
Perform clerical, reception, telephone, paging, visitor-screening, and administrative duties.

Responsibilities

Perform duties in accordance with established policies, procedures, and applicable federal, state, and accrediting agency rules and standards.
Help assure that staff complete required compliance training and processes.
Follow the reception schedule and instructions from the supervisor.
Operate the paging and telephone systems as required; answer calls, determine their nature, and direct callers to the appropriate person or department.
Use the paging system to locate personnel in response to facility requests.
Receive inquiries and release information in accordance with established policies and procedures.
Maintain a current list of critical residents and residents who may not receive phone calls; refer calls to the Nurse Supervisor or Charge Nurse when appropriate.
Greet and screen visitors, including screening according to facility infection-control standards, and direct them to the appropriate office or resident room.
Provide directions and information to visitors, guests, residents, and sales representatives; offer beverages to waiting visitors when appropriate.
Issue and collect identification badges from representatives signing in and out.
Ensure visitors follow facility rules, refuse admission as directed, and promptly report suspicious persons or information to the supervisor.
Assist with administrative duties as directed, including typing, filing, and posting accounts.
Receive, sort, and distribute mail as directed.
Operate the copier, other office machines, and computer as directed.
Order supplies as directed.
Assist department directors with administrative tasks, such as preparing reports and correspondence.
Perform other related duties and responsibilities as necessary or appropriate.