Medical Receptionist

Townsen Memorial Hospital•Katy, TX

About The Position

The Medical Receptionist greets patients, schedules appointments, performs clerical duties, and provides medical procedural support. The role requires professional communication when answering inquiries and providing information to patients, visitors, the general public, and other interested parties about the organization and the locations of its departments, offices, and employees. The receptionist supports patient flow and medical staff through reception, recordkeeping, communications, and administrative tasks while protecting patient privacy and following facility policies.

Requirements

High school diploma or GED.
One year of experience in a medical office setting.
Basic Life Support (BLS) certification, or ability to obtain it within 30 days of hire.
Exceptional customer service and professional telephone etiquette.
Knowledge of administrative, clerical, and office procedures and terminology.
Knowledge of word processing and file and record management systems.
Computer proficiency, including Microsoft Outlook, Excel, and Word.
Strong attention to detail and thoroughness.
Ability to remain composed, control emotions, avoid aggressive behavior, and work effectively in high-stress situations.
Ability to accept criticism, remain calm, and interact appropriately.
Flexibility and adaptability to change and workplace variety.
Ability to work independently with little or no supervision.
Ability to maintain organized systems that support timely patient flow.
Strong patient interaction, organizational, multitasking, and task-oriented skills.
Ability to complete additional educational requirements by assigned due dates.

Responsibilities

Greet patients on arrival and provide appropriate information.
Sign in and process vendors and visitors according to facility policy.
Help patients complete required forms and documentation, checking for completeness and accuracy.
Update patient information, demographics, and accounts in databases, logs, and the EMR system.
Record and collect patient charges and update financial information.
Move patients through appointments as scheduled and notify providers when patients arrive.
Answer telephone calls, respond to inquiries, and direct calls and messages to appropriate medical office staff.
Respond to information requests, including sending faxes and emails.
Update appointment calendars and schedule or reschedule appointments.
Complete administrative requirements in support of medical staff.
Call patients to remind them of appointments.
Keep patients’ families informed of patient status.
Manage filing and recordkeeping activities; create and label charts and obtain required chart documents.
Maintain a neat, clean, and well-stocked reception area, including magazines, forms, and office supplies.
Follow safety rules, promptly report accidents, correct minor safety hazards, and communicate identified workplace hazards to peers and management.
Follow business conduct standards and protect patient and family privacy; maintain record confidentiality in accordance with policy, procedure, and HIPAA requirements.
Report statistics as required.
Coordinate mail flow into and out of the office.
Perform other related duties as assigned.