Receptionist

Service Corporation International•Houston, TX

About The Position

The Receptionist welcomes client families and visitors at the front desk, provides courteous assistance, and directs guests appropriately. The role answers, screens, and routes incoming phone calls and performs general office support duties. It also helps maintain a comfortable and orderly client waiting area and manages mail, packages, and electronic and paper records.

Requirements

High school diploma or equivalent.
Working knowledge of the MS Office Suite.
Clear and professional speaking voice and tone.
Professional interpersonal skills for handling sensitive and confidential situations.
Demonstrated poise, tact, and diplomacy.
Ability to work a schedule that includes Saturday and/or Sunday and beyond standard business hours.
Proficiency operating telephones, fax machines, and copiers.

Nice To Haves

Six months of general office, receptionist, or administrative support experience preferred.

Responsibilities

Greet guests and visitors and offer assistance when they enter the building.
Notify staff when appointments arrive and escort guests to the appropriate room.
Answer routine questions about services, products, and directions to the location.
Promptly notify and involve management in customer service and security issues.
Receive deceased belongings from family members and follow chain-of-custody procedures.
Answer, screen, and route incoming calls to appropriate staff members.
Maintain a comfortable environment for clients by providing beverages and other amenities as needed; may make coffee.
Maintain the guest waiting area by disposing of trash, replacing tissues, and straightening furniture.
Receive incoming mail and packages.
Maintain organized and current electronic and paper files and records, such as deeds and trust files.
May perform light typing, proofreading, data entry, or printing.