Front Desk Receptionist

Serenity Mental Health Centers•Houston, TX

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping ensure they feel welcome, heard, and supported. The role includes checking visitors in, answering calls, updating and verifying visitor information, assisting with forms, responding to general questions, and maintaining a clean, calm, and welcoming front area. The receptionist uses scheduling software and office technology and contributes wherever needed as part of a collaborative team. No specialized industry experience is required; training will be provided. Applicants should bring dedication, a positive attitude, and a commitment to meaningful, service-oriented work. The position follows a consistent schedule of three days per week with 13-hour shifts. Employment is contingent on a successful criminal background check and drug screening.

Requirements

  • At least one year of experience in fast-paced, service-oriented roles.
  • High school diploma or GED.
  • Ability to multitask and stay organized in a busy environment.
  • Comfort using digital tools such as email, scheduling systems, and databases.
  • Calm energy, attention to detail, and a strong team spirit.
  • A strong sense of privacy and confidentiality, or willingness to learn.
  • Successful criminal background check and drug screening upon hire.

Responsibilities

  • Greet visitors and guests warmly and professionally.
  • Update and verify visitor information during every interaction.
  • Assist visitors with forms and answer general questions.
  • Build rapport with visitors by remembering their names, stories, and preferences.
  • Maintain a clean, calm, and welcoming front area.
  • Use scheduling software and office technology efficiently.
  • Help wherever needed as part of a collaborative team.

Benefits

  • 10 paid time-off days, increasing to 15 after the first year.
  • 10 paid holidays.
  • Health, dental, and vision coverage; the employer covers 90%.
  • 401(k) plan.
  • Rewards for referring people to the team.
  • Career paths and skill-building opportunities.
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