Receptionist

SCI Shared Resources•Houston, TX

12d

About The Position

The Receptionist receives client families and visitors at the front desk, greeting, welcoming, directing, and announcing them courteously and appropriately. The role answers, screens, and routes incoming phone calls and performs general office support duties. The Receptionist helps maintain a comfortable environment for clients and families, supports guest-area upkeep, and maintains organized electronic and paper records.

Requirements

High school diploma or equivalent.
Six months of general office, receptionist, or administrative support experience is preferred.
Proficiency operating telephones, fax machines, and copiers.
Working knowledge of the MS Office Suite.
Clear and professional speaking voice and tone.
Professional interpersonal skills for handling sensitive and confidential situations.
Demonstrated poise, tact, and diplomacy.
Ability to work a schedule that may include Saturday and/or Sunday and hours beyond standard business hours.

Responsibilities

Greet guests and visitors and offer assistance when they enter the building.
Notify staff members when appointments arrive and escort guests to the appropriate room.
Answer routine questions about services, products, and directions.
Immediately notify and involve management with customer service and security issues.
Receive deceased belongings from family members and follow chain-of-custody procedures.
Answer, screen, and route incoming calls to appropriate staff members.
Maintain a comfortable environment for clients, providing beverages and other amenities as needed; may make coffee.
Maintain the guest waiting area by disposing of trash, replacing tissues, and straightening furniture.
Receive incoming mail and packages.
Maintain organized and current electronic and paper files and records, such as deeds and trust files.
Perform light typing, proofreading, data entry, or printing as needed.