Customer Service Receptionist

City of Katy•Katy, TX

3d•$20 - $25•Onsite

About The Position

The Utility Billing & Customer Service Representative provides customer service in person and by telephone while performing clerical, administrative, and financial duties. The role serves as an important point of contact between the City of Katy and its residents, assisting with utility accounts, payments, billing questions, water service, garbage and recycling concerns, and other community needs. The successful candidate processes utility payments, maintains customer accounts, answers questions, enters data, maintains records, handles cash, and supports the City's Utility Billing and Water operations. Work is primarily performed in a standard office environment with regular interaction with members of the public. This is an Essential Critical Infrastructure position for business continuity purposes.

Requirements

High school diploma or equivalent required.
Customer-service orientation and enjoyment of helping others.
Professional, courteous, and approachable manner.
Ability to stay organized and manage multiple priorities.
Attention to detail and accuracy when handling financial and customer information.
Comfort using computers and standard office equipment.
Ability to communicate effectively with customers, coworkers, supervisors, and other City departments.
Ability to maintain confidentiality and exercise sound judgment.
Comfort handling and balancing cash.
Knowledge of department policies and procedures, general office procedures, data entry practices, basic bookkeeping, and cash handling and reconciliation procedures.
Skill in providing excellent customer service and communicating clearly and professionally, verbally and in writing.
Ability to establish and maintain effective working relationships.
Ability to operate computers, telephones, and standard office equipment.
Ability to manage and balance a cash drawer, maintain accurate records, enter information into computerized systems, and handle confidential information appropriately.
A valid State of Texas driver's license may be required.

Nice To Haves

Two years of customer service or clerical experience preferred.
Bilingual English/Spanish skills preferred.
An equivalent combination of education, training, and experience may be considered.

Responsibilities

Answer telephone calls, greet visitors, provide information, and direct customers to the appropriate department or resource.
Collect and post daily water payments, balance cash drawers, and assist with daily deposits.
Assist customers with billing, water consumption, garbage, and recycling questions.
Handle new utility service applications, disconnect requests, billing address changes, and related account updates.
Scan documents, enter information into computerized systems, and maintain accurate customer records while protecting confidential information.
Generate service orders for meter reading verification and assist with inquiries involving malfunctioning or leaking meters.
Communicate with service contractors about new customers, replacement carts, missed services, and related garbage and recycling concerns.
Prepare delinquent bills and late notices and assist with the utility account cut-off process.
Prepare deposit refund checks for closed accounts with credit balances.
Update bank draft information and assist with e-bill preparation, printing, and mailing.
Receive packages, sort and distribute mail, prepare outgoing mail, order office supplies, and perform other administrative duties.
May notarize documents as authorized.
Perform other duties as assigned or required.